User Experience Designer

Job Description

Overview

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Responsibilities

Design and provide guidance on technical development of execptional and consistent user experiences across proprietary Customer-facing digital channels (desktop, mobile, tablet, kiosk). Collaborate with digital strategists, product managers, and technology on interactive development projects.

WORK ACTIVITIES/CONTEXT:

• Designs impactful user experiences for Southwest Customer-facing digital channels, self-directed in executing through complex requirements
• Employs resources and optimizes work efficiently within scope of responsibility
• Initiates courses of action in line with Marketing strategy, drives forward and follows through against promised timelines
• Constructs hypotheses, seeks solutions and applies best practices in determining information structure, wireframes/prototypes, and user interactions in a manner that is simple and intuitive
• Communicates in a compelling and well thought-out manner in all types of interaction, creates a point of view, collaborates effectively, presents with poise and confidence
• Creates stimuli for usability studies and partners with 3rd party tools or agencies to field the tests
• Researches and maintains up to date knowledge of information architecture, user experience, web design, accessibility and usability trends. Serves as a mentor to infuse knowledge back to the working team.
• Is adaptable to evolving business needs and a changing environment
• Solution oriented; positively impacts the environment of his or her direct team and others with whom he or she interacts
• Works with leader to align on priorities, constructively address project work, and build personal development plans

Qualifications

BASIC QUALIFICATIONS:

• High School Diploma, GED or equivalent education required.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

EDUCATION:

• Bachelor's degree preferred
• Degree in design or human-computer interaction preferred

WORK EXPERIENCE:

• Minimum 4 years experience in related field required
• OR minimum 2 years experience in a related field with an advanced degree

LICENSING/CERTIFICATION: N/A

PHYSICAL ABILITIES: N/A

SKILLS/ABILITIES/KNOWLEDGE/WORK STYLE:

• Must be able to comply with Company attendance standards as described in established guidelines.
• Must be proficient in a variety of design tools specializing in wire framing (ex: Axure, UX Pin, Visio, etc), visual design (ex: Sketch, Photoshop, Illustrator, etc), and prototyping (ex: Principle, Marvel, Invision, Adobe XD, etc)
• Experience working with development and understanding of HTML and CSS preferred
• Experience with JIRA, Microsoft Project, and/or Trello is preferred
• Communicates effectively by listening intently, questioning appropriately, and articulating clearly in both written and verbal formats
• Prioritizes effectively and hits promised timelines
• Delivers quality work within a low-cost environment
• Is a curious learner

OTHER QUALIFICATIONS:

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
• Must be able to meet any physical ability requirements listed on this description.
• May perform other job duties as directed by Employee’s Leaders.

Southwest Airlines is an Equal Opportunity Employer

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