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Job Description

Overview

Be part of the dev team of the innovative leader in healthcare financial decision support. EPSi, an Allscripts company, is currently seeking a strong hands-on Sr. Project Manager to help us build out our brand-new, state-of-the-art, next generation platform in the cloud.

Do you want to make a difference? Are you ready to shape your future into an exciting career? Do you want to work in an exciting environment that will enable you to use your passion, experience, and skills to help change healthcare for the better?

With the right team, anything is possible. The talent of our team is what has made us a leader in healthcare budgeting and decision support. We hire the best people, and help them grow professionally, ensuring a bright future for our teams and our clients.

The primary purpose of this role is to execute and deliver the terms set forth in contracts for large, highly complex projects; ensuring that client solutions are delivered on time, within scope, to budget and to the required quality standards. Proactively work with the client to insure solutions are delivered in a manner that achieves contractual obligations and solidifies client satisfaction.

This position is located in our Chesterfield, MO office.

Responsibilities

Creating Financial Value

• Creates maximum short and long term financial value for the client, Professional Services, and Allscripts
• Manages Allscripts profitability (including revenue and expenses)
• Drives revenue recognition (accelerates whenever possible)
• Sells value to the client
• Articulates and drives toward clear financial and other project goals
• Rejects propositions that reduce value for Allscripts or the client, and develops constructive alternatives
• Proactively structures incremental opportunities and scope changes to ensure profitability for Allscripts; to include but not limited to $0 scope changes that impact project without financial implication
• Understands milestones affecting cash and revenue, and effectively manages to them

Maintaining the Client Relationship

• Establishes a consistent communication strategy with the client and defines the associated deliverables (e.g. status report, risk report etc.)
• Continually checks to ensure accurate understanding of client needs and expectations
• Sets, resets, and manages client expectations and documents same
• Builds relationships across client’s organizational functions at various levels. Including but not limited to decision makers
• Establishes trusted advisor relationships with the client project team, key influencers/stakeholders and client executive leadership
• Contributes to development of the client account plan
• Demonstrates project control to the client through effective project documentation, measurement
• Clearly and proactively identifies project risks and institutes meaningful risk management campaigns to mitigate
• Clearly communicates challenges/shortcomings/issues to clients by assessing causes and implications; recommends solutions and costs, and encouraging shared problem solving
• Maintains industry knowledge and focus
• Consistently completes project status and reporting externally (written and meetings)

Ensuring Alignment with Allscripts Strategy

• Able to effectively and appropriately define project scope, hours, deliverables and requirements
• Undertakes a strategic project only when Allscripts has plans in place that are likely to lead to Allscripts realizing value. Escalates as necessary to appropriate management
• Applies the same capabilities for add-on opportunities with each client
• Ensures current Allscripts methodology is used and leveraged in all client project deliverables processes

Managing Third-Party Relations

• Assesses third-party strengths, weaknesses, and risks, and develops plans to achieve project objectives and manage risks
• Considers technology, organizational, and cost alternatives to using third-party contractors
• Incorporates a quality plan, review plan, and rigorous performance monitoring in third-party agreements and work processes
• Ensures third-party resources are engaged in order to understand actions and methodology that are otherwise available to internal resources. Ensure that third parties do not encroach upon the Allscripts/client relationship

Managing the Allscripts Organization

• Assesses strengths and weaknesses of Allscripts’ own processes and resources; effectively mitigates and addresses
• Clearly defines responsibilities of all Allscripts organizations in the project
• Ensures the commitment of all internal parties during proposal development through up-front bid cost sharing and other resource arrangements
• Develops early senior management commitment to proposals or projects
• Seeks technical reviews, second opinion, advice, and coaching in critical areas
• Ensures close linkage between sales expectations and project management as identified in Allscripts Methodology
• Uses and adapts current Allscripts project disciplines and tools
• Ensures that sufficient project team and senior management time is scheduled for the preparation for and conduct of project reviews
• Communicates effectively to internal management
• Consistently completes project status and reporting internally (written and meetings) by leveraging Clarity as the portfolio system of record

Managing Risks and Problems / Demonstrating Management and Control

• Uses a rigorous risk identification and mitigation process on an ongoing basis
• Ensures that risk related costs are included in project budgets and forecasts
• Ensures that risk considerations are incorporated into project schedules
• Uses milestones to control work, revenue, costs, and cash flow
• Demonstrates project control internally through disciplined measurement, assessment, planning, and reporting
• Considers the impact of local business and regulatory issues on plans for client solutions
• Assesses problem causes and implications; recommends solutions and costs, and encourages shared problem solving and demonstrates each of these, both internally and externally with the client

Leading, Motivating, and Communicating

• Develops and communicates a clear vision of project and client success
• Motivates the team to drive toward success and find ways to overcome difficulties
• Effectively serves as an informal manager to the project team, despite lack of direct reporting relationships
• Provide input to project teammate’s mid-year, annual and ongoing performance review
• Develops project plan, defining/documenting resources, skill requirements, project charter, milestones and metrics per Allscripts standard methods and practices and the client’s contractual agreement
• Coaches to develop team and individual team member skills
• Understands and manages the elements of project stress for self and team
• Maintains team focus on project objectives
• Identifies, manages, and communicates scope changes
• Handles confrontations constructively
• Shares and encourages others to share and use the lessons learned from project work
• Recognizes and reinforces team successes through the project

Ensuring Legal and Ethical Performance

• Ensures that terms and conditions and acceptance criteria are clear to all parties
• Anticipates and communicates the impact of project decisions and actions on contract performance
• Ensures that all aspects of project work hold to Allscripts’ ethical guidelines
• Ensures appropriate maintenance of Allscripts intellectual property

Project Reporting

• Reports to all levels of the Allscripts and Client organization, selecting content and messages depending on audience
• Compliance with Services and Allscripts reporting requirements

Governance

• Establishes, and manages to, a governance structure to support all of the above, in an environment requiring client relationship management, third party relationship management and internal Allscripts relationship management
• Utilize the Allscripts Methodology as a means to effectively establish and manages this governance
• Clear accountability, guidance and consideration for the client’s overall success; even across elements which expand outside of Allscripts’ direct control or contractual responsibility

Qualifications

Academic and professional qualifications:

• Bachelor’s Degree in related field or equivalent related experience
• Project Management Certification preferred
• Scrum Master Certification preferred

Experience:

• Requires 7 or more years of application software implementation experience, along with 3 or more years of industry experience
• 5+ years’ experience as a project manager
• Prior experience as part of a management team (lead role with plan, resource and issue/change responsibilities) that successfully managed a full life cycle implementation
• Experience in supporting business development opportunities through proposal creation, review and presentation

Travel requirements:

• Ability to travel up to approximately 25% by various conveyances (e.g. airplane, railroad, automobile). May be away from home for up to or in excess of four nights per week

Working arrangements:

• Monday through Friday or as defined by assignment requirements
• Primarily works in standard office environment

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

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