User Researcher, Growth

Job Description

Chime is the largest and fastest-growing player in the challenger-banking space, providing mobile and online banking technology in the U.S. on behalf of partner banks and facilitating over 10M accounts with no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer access to an award-winning bank account that doesn’t charge a ton of traditional bank fees, can give members early access to their paychecks, and enables members to grow their savings automatically. And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone.

We have one of the most experienced management teams in Fintech and have raised over $800M in funding from DST, General Atlantic, Iconiq, Coatue, Dragoneer, Menlo, Access, Forerunner, and others. If you’re looking to join a fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you.

About the Role

Put members first - it's what the Chime User Research team is all about. We're empathetic advocates for our members and unapologetically nerdy about sharing what we learn about people through any format - whether it be stories, maps, or even, yes, sticky notes. We’re looking for a curious and empathetic User Researcher to join our growing team of 5 researchers in building our Research-first company. Research, Product, and Design are separate orgs at Chime, and we believe it’s this structure that helps us all be equal partners in the product development process to figure out how to bring our members financial peace of mind.

You would be part of the small yet mighty team of researchers that conduct research studies that inform our product roadmaps. Our iterative research approach focuses on helping our teams understand a problem space, inspiring products, and fostering a culture of member obsession so that everyone can be an advocate for Chime members. We’re seeking a Mid-level User Researcher that has at least 2-3 years of experience researching products that span the digital, physical, or service spaces. You’ll be working on our mobile banking products and the services that support it by uncovering people’s financial behaviors by collaborating with cross-functional stakeholders, specifically focused on our understanding how people start using new financial services. All so that we can help people reach financial peace of mind.

If you’ve ever wondered how digital, physical, and service products intersect with people and their financial lifestyle, the Chime User Research team might just be the best place for you. This role reports to the Head of User Research and will be partnering with the Growth team, focusing on how to help our members enroll and get started with a Chime account.

Responsibilities

• Conduct thoughtful research on strategy, products, and features to help our growing base of members with their financial health
• Work collaboratively with stakeholders from Product, Design, Marketing, and Analytics to understand our members and unearth problems we should be focused on
• Develop mixed method research studies that include the stakeholders in every step of the process from study concept to insight delivery
• Produce research artifacts that are human-readable and concise to inform what we’re learning about members
• Act as a champion for high caliber user advocacy throughout Chime and champion our members first in all decisions

Requirements

• 2-3+ years of user research experience for products that have physical and/or digital experiences
• A passion for collaborative research methods, and a willingness to never settle for research reports
• A natural curiosity for people and what makes them tick
• Excellent communication and collaboration skills
• Experience conducting various research methodologies such as survey writing, survey analysis, user interviews, usability testing, journey mapping, and field studies.
• Experience working in an Agile development environment, and using JIRA and Confluence
• An innate desire to make finances work for our members’ benefit and represent the member in your team

What we offer

• Competitive salary based on experience, medical and dental benefits, as well as a 401k match.
• Free snacks and drinks, plus weekly catered lunches. (when back in office!)
• Flexible vacation policy.
• Monthly happy hours and company events.
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service.

We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.