Network Support Engineer

Job Description

What you’ll be doing...

This position is for the Wireless Edge Network Support team, an operations Tier 2 support team. This is a position on a high visibility team responsible for preventing and resolving network outages on the Verizon Wireless network. Responsibility ranges from short term break/fix outages to longer term implementation projects to improve network resiliency including:

• Troubleshooting network issues including app issues masquerading as network issues.
• Using network troubleshooting tools to isolate network issues across a large multi-site network.
• Leading projects across multiple working groups to improve network reliability.
• Partnering with network design teams to update designs, based on flaws, bugs or improving network performance.
• Vendor management and accountability.
• Handling multiple wireless networks such as eNSE, MEC, MSE, MPLS core, EDN, Enterprise, WDN, WSN, IT, WVN, FES, SDN Spine/Leaf Fabrics, IEN, NEC IP environment network operations and support.
• Managing small to large issues and outages, isolating problems to specific devices and segments even when the path to resolution is not clear.
• This position may require you to be part of an on-call rotation.
• This position will include night and weekend implementation work.

What we’re looking for...

You’ll need to have:

• Associate’s degree or two or more years of work experience.
• Three or more years of relevant work experience.
• Knowledge of routers, switches, Firewalls, load balancers and how they are used to create end-to-end connectivity.
• Experience with Cisco, Juniper, and F5 devices.
• Willingness to work a flexible schedule, including nights and weekends as necessary.
• Experience with Pronghorn or other implementation tool or tools used to configure Cisco, Juniper, FWs.

Even better if you have:

• Bachelor’s degree in Computer Science, Engineering or a related discipline.
• Experience coding network automation and/or remediation.
• Experience Github with python coding.
• Service provider experience.
• Knowledge of continuous integration and SDLC/DevOps concepts.
• Strong written and verbal communication skills.
• Ability to thrive in a dynamic environment and high visibility situations.
• Willingness to travel.
• Ability to triage and prioritize network outages.
• Strong technical and analytical skills.
• Cisco NP Certifications.
• Juniper NP Certifications.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.