BSS Solution Architect

Job Description

We are looking for a Solution Architect for BSS Solution Support Pilot Program as part of BSS Customer Support within SAN/SAS, who will be responsible for supporting BSS Solutions end-to-end based on the customer specifications and business needs. In this role, you will be accountable for support BSS full stack solutions across the MAs and to support fault isolation within BSS Solutions, Solution Auditing, driving multi-node and multi-domain CSRs and Emergencies across market areas. Close collaborations with MA BSS Solutions Architects and SA BSS PDU Solution Architects is very key for the success of this role.

Responsibilities:

• Responsible for BSS Solution Support, Multi-Node and Multi-Domain CSR Handling, Fault Isolation, Solution Analysis, E2E Solution troubleshooting & BSS node Integration and Configuration. This would be for the DMP / CBiO based solutions in the BSS Area
• Responsible for Complex and Critical CSR case investigation in multi-node, Multi-vendor, multi-solution complex environment by defining scope and identifying the Root cause for the network instability
• Driving end-to-end technical solutions investigation in BSS TCD area. Need to develop in-depth understanding of CBiO / DMP Solutions within the BSS domain in close coordination with the MA SAs and PDU SAs.
• Emergency handling & Corrective maintenance in the network for DMP based solutions for BSS Customers worldwide. Identifying a CSR as a BSS Solution Based CSR itself is a business challenge
• Ability to work in high pressure and business impacting situations. Also need to stretch beyond normal working hours. High requirement of 24X7 availability during investigations of cases
• Work with market areas SAs on list of potential business impacting activities and solutions
• Develop technical investigation presentations and proposals for improvements and perform customer presentations
• Support deployment of DMP / CBiO solutions on a need basis
• Interact with BSS PDU for product capabilities & customization required as part of solution
• Manage different stakeholders from various systems (internal/3PP) which are part of the solution
• Software updates, Upgrades and Expansion on Solution, on a need basis.
• Coordination and feedback to PDU & 3PP business partners.
• Participate in knowledge transfer, documentation and information sharing for reuse
• Stay abreast of on new technology/technical areas in the DMP, DXP or other new Solution Areas

Key Qualifications:

• Education: B.E./B.Tech in Electronics/Telecommunications, Computer Science & Information Technology
• Minimum years of experience: 10 years

Domain experience:

• Mandatory: BSS and its components, BSS Full Stack E2E Solution,
• Good to have: Certifications from TMForum, knowledge of Ericsson Portfolio in BSS, Cloud & virtualization for telecom solutions
• Domain experience: BSS (OCS, Mediation, Convergent Charging, Order Care & Billing etc.) technology.
• Experience on Database (Oracle, Postgress, HBase, Cassandra)
• Experience on Bigdata technologies (Hadoop, Spark, Kafka etc.)
• Experience on Virtualization (VMware) and Cloud Platform Red Hat (Open Stack), Dockers & Kubernetes.
• Experience in Programming / scripting (Java, Perl, Shell, Python etc.)
• Cloud experience & certification will be an added advantage.
• Experience in leading team of Support SMEs for Customer Support Functions.
• Experience from technical job roles e.g. Integration Engineer or Support Engineer
• Behavioral Competency
• Team work & collaboration skills
• Creative thinking & Innovating
• Entrepreneurial & Commercial Thinking
• Customer First Attitude.
• Can do attitude to resolve customer pain.
• Applying Expertise & Technology
• Analyzing & Problem solving skills
• Delivering Results & Meeting Customer Expectations
• Reliable, conscientious and patient.
• Self-motivated and works well under pressure.
• Strong customer orientation.

Additional Requirements:

This role requires travel based on the customer needs

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Mexico (MX) || || Tecnoparque || ServEng

Req ID: 315964