System Support Representative

Job Description

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your Role and Responsibilities
This person will be responsible to manage a large territory of customers. This includes the management, scheduling of and on-site repair of IBM and multi-vendor hardware, networking and software for these customers. They will be required to work with various teams to ensure that contractual obligations are met in the servicing of these customers equipment. They will also be called on to perform various projects including hardware rollouts, upgrades, and changes for clients. They will also be required to manage the calls and agents that are available to assist with the workload. Managing the parts ordering, stocking and inventories is also a significant part of this role. SSRs are the main IBM face to face technical contact of many of our clients and as a results must be able to help them directly or through referrals to other business units on all of their technical questions and needs.
This person will primarily work with the BC Interior TSS SD Team, the Edmonton TSS SD team, the various client advocates and SD teams with customers in the Grande Prairie area.
Candidate should possess the following attributes:

• Exceptionally well organized, with excellent time management skills
• The desire to work face to face with people on a regular basis
• Working as part of a team even though it is distributed
• Someone that likes the flexibility and demands of managing their own time and workload

Role is Primarily based in Grand Prairies, AB.
Eligibility:

• Must be legally eligible to work in Canada without sponsorship
• Please note that this is an internal only position and limits candidates to current IBMers in the same country and legal entity as the position

Required Technical and Professional Expertise

• Hardware Repair skills (PC (2 years), Servers(2 years), Point of Sale (1 year), Printers (1 year), networking equipment (2 years).
• Must possess excellent trouble-shooting skills as well as excellent communications skills and customer services skills.
• Experience in a customer facing role is required.

Preferred Technical and Professional Expertise
-ATM product skills (1 year)
-Storage products (1 year).
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.