Technical Support Account Manager (TSAM)

Job Description

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

With over 30 years of experience, the Sentinel software monetization portfolio from Gemalto provides software companies and intelligent device vendors with software licensing, protection and entitlement management solutions that help them expose the value of their software and drive business growth. Whether in the cloud, embedded in hardware or installed on premises, the Sentinel portfolio helps customers extract the most value from their software. Gemalto's Sentinel is the most trusted brand in the software industry for secure, flexible and future-proof software monetization solutions.
As a Technical Support Account Manager for the Software Monetization team, you will be responsible for building and maintaining relationships with our largest customers who operate in complex environments, who have high demands, and who have different requirements to most other customers.
A WEEK IN THE LIFE OF TECHNICAL SUPPORT ACCOUNT MANAGER:
You will be the customer’s single technical point of contact in the Gemalto Sentinel team for the post-sales lifecycle.
You will work alongside the Professional Services team to understand, support, and document product customizations and turnkey solutions.
You will provide a high level of attention and impeccable professionalism combined with an understanding of the customer’s environment.
You will resolve clients’ questions and/or problems in the areas of product usage, functionality, and bugs/enhancements.
KNOWLEDGE, SKILLS AND EXPERIENCE:
To do this job, you must have programming knowledge with one or more of; JAVA (preferred), .NET, or C; experience with Linux and/or Solaris; and familiarity with public key cryptography concepts, networking, SQL and Tomcat .
You must be fluent in German and English with excellent written and verbal communication skills. Additional languages are an advantage but not essential.
We would like someone to join our team who is customer focused, detailed-oriented and result driven individual with excellent organizational, collaborative, and interpersonal skills.
You need to have a Bachelor’s Degree (or similar) or relevant work experience.
We are looking for someone with (preferred) 3-5 years of experience within a customer support environment.
What we offer:
- Exciting projects in a future orientated technology area with a broad range of B2B clients
- Many opportunities for career development in an international company
- Working in a dynamic and international team
- Attractive compensation and 30 days leave
- Other additional services, such as flexible working hours, an extensive range of further training and a canteen

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!