Technical Helpdesk Engineer

Job Description

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

TOGETHER WE MAKE THE BIG AMBITIONS OF TOMORROW HAPPEN TODAY

TECHNICAL HELP DESK ENGINEER
Location: Williamsburg, VA
As a Technical Help Desk Engineer for the Support and Maintenance team located in Williamsburg, VA, you will provide support to end users for computer, application, system, device, access and hardware issues to Gemalto Biometrics Business Line customers. Gemalto Biometrics Business Line provides solutions in the field of biometrics image processing, automated fingerprint, palm print, facial and iris identification, and systems integration for a worldwide customer base which includes law enforcement, civil government, and commercial customers. This position requires a professional, self-motivated, and detail-oriented person to provide daily front-line system support to our customers.
The hours of operations for this role are second shift, starting at 4:00 PM and ending at 12:00 AM, Monday – Friday.
A week in the life of a Technical Helpdesk Engineer:
• Respond to telephone, email and on line requests for technical support for Gemalto Biometrics Business Line products and solutions.
• Document, track, and monitor issues using applicable systems and tools
• Coordinate with other teams or departments to resolve user problems..
• You will responsible to communicate with customers directly and ensure high level customer satisfaction.
• You will determine issue severity, troubleshoot issues, identify root cause, and resolve issues.
• To succeed at this job, you must have:
• A bachelor’s degree in information technology, information systems, or relevant field
• Hands-on technical skills and/or experience
• It would be preferred if you have
• A bachelor’s degree in computer science or information systems
• Experience providing customer-facing technical support
• Experience working with Windows and Linux
• Basic knowledge of SQL script
• Experience in supporting proprietary software
• You must be fluent in English.
• We would like someone to join our team who
• Is self-motivated
• Demonstrates good communication skills
• Has the ability to understand user problems and the ability to explain technical fixes in a clear manner to non-technical users
• Is Detail oriented
• Works well with others
• We are looking for someone with 2 - 4 years of experience.
Application Process
• Apply now before this career opportunity is filled. We look forward to reading your CV!
Employees are required to perform the duties of this position, or any Gemalto position, in compliance with all company policies, procedures, practices, and processes, whether written or verbal, which Gemalto, in its sole discretion, may change periodically, including, but not limited to, those implemented to ensure product, physical plant, information systems and technology security, along withal federal, state and local regulations and public policies. Protect Gemalto assets from unauthorized access, disclosure, modification, destruction or interference. React and help resolve security events or security risks reported by employees. Ensure responsibility is assigned to the individual for actions taken.
Gemalto is an Equal Opportunity and Affirmative Action employer. It is our policy to provide equal employment opportunity for all employees and applicants without regard to race, color, age, religion, sex national origin, marital status, physical or mental disability, sexual orientation, veteran’s status, or other protected group status. We support and apply this policy through a program of affirmative action. This includes special efforts to employ and advance within our organization, qualified members of protected groups. Applicants may request reasonable accommodation to participate in the hiring process, please direct your inquiries to the Human Resources Department at [email protected].

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an Equal Opportunity Employer/AA/Minorities/Females/Veterans/Disabled.