Process Improvement Leader - Vendor Payments

Job Description

As a Process Improvement Leader focused on the Vendor Procure to Pay process you will develop, recommend and implement continuous improvement projects to reduce cost, eliminate waste & improve process efficiencies. You will provide training, mentoring and guidance to others in the vendor procure to pay and related functions in the use of the implemented process improvements. You will track performance, measure efficiencies and communicate results to stakeholders, including senior leadership. The Process Improvement Leader will work closely with the Corporate Controller, the Senior Manager of Corporate Accounting and Shared Services and the Accounts Payable management team.

Essential Functions and Responsibilities:

• Document and evaluate the various systems and procedures currently in place to onboard vendors and pay over 25,000 invoices per month to 6,000 vendors and contractors across 20 markets.
• Investigate current workflows and process-related pain-points by interviewing and shadowing accounts payable, vendor management, vendors and other stakeholders.
• Identify process inefficiencies or shortfalls. Prioritize inefficiencies and shortfalls to best meet company’s growth goals and cost saving initiatives. Design processes and implement systems to make step-change improvements in program efficiency.
• Drive alignment across disparate teams to scope, prioritize and deploy solutions; design processes and communication channels to break down silos and ensure consistent expectations across teams and geographies.
• Implement process improvements, including managing implementation projects with both internal and external stakeholders. Develop procedural documentation and train users to execute the improved process.
• Become a trusted partner and advocate for Vendor Experience across stakeholders in Home Operations, Accounting, and Engineering.

We’re looking for teammates who bring:

• Experience documenting and explaining complex processes, identifying opportunities for improvement and prioritizing and balancing multiple initiatives.
• Experience designing scalable and efficient processes.
• Ability to thrive in ambiguity. Enterprising enough to independently gather data from various members of the organization. Resourceful in obtaining buy in from members throughout the organization to work towards a common goal.
• Aptitude for solving a problem, implementing a process, teaching others and making yourself redundant in order to enable you to move on to the next challenge. Passion for enabling others to do their best, most efficient work.
• Strong communication skills; ability to break down processes and policies and explain them internally and externally, to both accountants and non-accountants.
• Desire to empower vendors with the tools and instructions they need to get paid timely for their hard work.
• Love of Opendoor and our mission!

What You’ll Need:

• Minimum of 5 years related professional experience, including experience in process improvement, change management or system implementations
• Demonstrated leadership in change management, process improvement, or vendor management
• Outstanding communication and interpersonal skills
• Proven track record of driving alignment across disparate, cross-functional teams
• Process expert with deep understanding of how to optimize workflows; expert at creating flowcharts and process maps
• Demonstrated problem solving skills with experience providing business insights and recommendations from multiple input sources (e.g. data sets, interview feedback, process flow documents, etc.)

Bonus Points for:

• Lean / Six Sigma certification

More About Us Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing. We Offer the Following Benefits and Perks: - Full medical, dental, and vision with optional 70% coverage for dependents - Flexible vacation policy - Educational budget to invest in your career development and growth - Fitness/Commuter Benefit stipend - Generous parental leave - Paid time off to volunteer Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles. Opendoor values Openness Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. Apply for this job