Contract Operations-Proposal Specialist

Job Description

Job Title

Job Description

In this role, you have the opportunity to

Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Possess functional knowledge and understanding of the Customer Services business and portfolio offerings; Review submitted adjustments/cancellations for compliance prior to acceptance; Create credit memos and offsetting applicable invoices in the ERP system; Research and resolve customer billing disputes.

This role reports into the Customer Fulfillment Center, located in our Nashville, TN location. Be the first to help start up our brand new location in Nashville and join the Contract Operations team.

You are responsible for

• Coordinate and administer all phases of service contract adjustments and warranty activity, including but not limited to:
• Processing service contract adjustments and credits per existing policies and procedures, ensuring that all terms and conditions are satisfied
• Researching and resolving customer-initiated billing disputes, clearing a path to cash and communicating resolution actions directly to the customer
• Ensuring accuracy of customer deliverables, in accordance with corporate policies
• Partnering with Accounts Receivable to resolve payment application discrepancies, ensuring offsets and adjustments are applied correctly
• Analyzing and limiting business risks
• Managing warranty creation process and all warranty related requests
• Utilize critical thinking to analyze complex contract requirements, special provisions, pricing, internal approvals, and terms and conditions to ensure compliance with appropriate laws, regulations and corporate policies
• Communicate contract policies and practices to the internal business partners
• In-depth knowledge of cross functional processes and quality impact throughout the value chain
• Proven ability to work with business partners; streamlining processes and creating cross-functional partnerships
• Manage increasingly competing priorities and deadlines, providing outstanding support to our internal partners and external customers
• Proactively support teammates with workload volume as bandwidth allows
• Participate in or lead project development and execution for continuous improvement
• Display role model behavior; train and coach others as opportunities arise
• Seek out opportunities to challenge yourself and others; finding new ways to positively affect the team, the customer, and the business
• Maintain winning partnership with service sales and other internal teams to ensure continuous alignment towards joint goals and objectives, to maximize the value provided to our Customers
• Assist with fiscal close procedures
• Support other business functions to achieve shared business objectives
• Escalate items as needed to management, collaborating to drive solutions

You are a part of

The ideal candidate is a strong independent contributor that works well in a team environment. The candidate is also proactive, has strong leadership, demonstrates excellent analytical and problem solving skills, is detail-oriented and has experience in supporting a high-volume sales team.

To succeed in this role, you should have the following skills and experience

• Bachelor's degree in business or related field preferred, or equivalent experience
• 4+ years experience in sales support within a customer service and or proposal development environment
• Passion for customer experience, operational excellence and continuous development
• Eager to take on new tasks/responsibilities; develops and shares best practices
• Excellent and concise oral and written communication skills, including active listening
• Strong interpersonal skills, with positive attitude
• Ability to work in a fast-paced environment, advocating change
• Strong organizational skills and aptitude for detail
• Proven ability to use good judgment and make confident decisions under defined policies and procedures
• Extensive knowledge of Philips Healthcare products and industry standards
• Ability to work under minimal supervision on day-to-day activities, maintaining a high degree of integrity
• Practitioner of continuous improvement methodologies
• Overtime as required to meet business demands
• Intermediate to advanced skills in MS Office (Word and Excel)
• Intermediate math skills and business acumen
• In-depth knowledge of SAP and Salesforce.com
• Proficient typing and 10-key data entry by touch

In return, we offer you

A career at Philips Healthcare affords you the opportunity to make a meaningful difference in the lives of real people by succeeding at real challenges. As a people-centric business, you’ll be challenged to understand their needs, the way they feel, and what it takes to improve the well-being of individuals and families from coast to coast

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

#LI-PH1

#IndeedCS

Contact

If you forgot your password, you can click the Forgot Password button on the Sign In screen to reset it.

If you have any other questions regarding the recruitment process please refer to our FAQs. In case of technical difficulties with the website, please send an email to [email protected].
(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)