Centralized IS Coordinator - SE0014

Job Description

Call Center Service Coordinator- Installed SalesThe Service Coordinator will be based in our Wilkesboro, NC Call Center with on-site health center and cafe, will have his/her own work station, and will be a part of a team that helps customers create, update, renovate, and fall in love with their homes! We are looking for candidates that have these qualifications: Required Minimum Qualifications:· High School Diploma or equivalent· 6 months experience in a customer facing role·Good computer skills While working from the Wilkesboro Customer Support Center (NO travel needed and will NOT need to go to customer homes), the Service Coordinator is responsible for specific components of a defined installed service process. These components could be a part of a lighting, plumbing, flooring, window treatment, installation and many other possibilities for our customers. Customers who make installed purchases rely on Lowe’s to coordinate all the activities related to their project. The Service Coordinator plays a large role in helping the customer during this journey. The main focus for someone in this role will be to ensure Customers and Service Providers have appropriate contact information on related Installation Jobs/Projects in order to promote efficient and effective communication. Additional duties include confirming job/project scope with customers and Service Providers and ensuring timely execution of Installation and job/project scheduling for the purpose of effective service delivery. The starting rate of pay for this position will be between $12.31 - $13.50 hour.Come join a new and growing team, at an amazing company, with fantastic benefits!! About Lowe’sLowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 18 million customers a week in the United States, Canada and Mexico. With fiscal year 2018 sales of $71.3 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ approximately 300,000 associates. Founded in 1946 and based in Mooresville, N.C., Lowe’s supports its hometown Charlotte region and all communities it serves through programs focused on safe, affordable housing and careers in the skilled trades. For more information, visit Lowes.com.