SVP, Product Manager

Job Description

The Digital PM Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a

Citi Overview

As the world's leading global bank, we have an unprecedented opportunity to truly drive change through forward-thinking product experiences and services that will touch millions of customers. The experiences we're changing go beyond traditional digital channels and bank/credit card products; we are tasked with defining all digital consumer touch points across our rich suite of bank, credit card, savings, investment, lending, and financial wellness products.

To accomplish this, we’ve transformed our approach to product management resulting in a significant push to move faster, design for customers first, and develop a product organization that rivals best in class tech companies/start-ups, creating an environment where product managers can shine, and build products that immediately impact millions of customers.

Our team is made up of ambitious, driven, and customer focus leaders with experience building products at market leaders and building early-stage start-ups. We're looking for a small group of incredibility talented and driven product managers to help lead in this effort.

The Role

As a group product manager, you will be responsible for leading a product team to define, test, and deliver a strategy that challenges banking today while making a material impact on customers and the business. To be successful, you will need to bring demonstrable leadership and management skills, creative vision, superior problem-solving skills, and have the ability to get things done. What you'll do:

• Lead a team of product managers to deliver against a set of customer needs and business objectives
• Complete customer and industry research to test hypotheses, identify consumer pain points and validate potential solutions.
• Collaborate with a talented group of designers to define the product requirements into wireframes and high-fidelity designs.
• Translate research and product metrics into hypotheses, product requirements and detailed user stories.
• Lead the product through the various gates, including operations, fraud, risk, legal and compliance.
• Partner with engineering to prioritize the roadmap, work through challenges, and build, test, launch and optimize the new product experience.
• Continuously track key metrics and validate the success of the product/features, while creating new hypotheses to kick-start the lifecycle again.

What You’ll Need

• 7+ years’ experience building and shipping consumer software products. You’ve had many experiences defining product roadmaps, building collaboratively with design, engineering and product research, and shipping at scale
• 2+ years’ experience directly managing high-performing product teams with demonstrable and measurable results
• Leadership. Proved ability to lead a group of hungry product manager to build well-loved products and drive results for the business
• Empathetic towards the customer with the ability to put yourself in the customer's shoes
• Hustler with a willingness and appetite to do what it takes to take the product from concept to launch, while also being comfortable with ambiguity
• Experienced in making hard data-informed decisions (A/B experimentation, user testing, competitors and marketing analysis, defining metrics) and funnel tools (e.g., Mixpanel, Google Analytics)
• Strong analytical skills with the ability to find, analyze, and distill behavioral data (e.g., funnels, cohorts, raw data sets) into actionable insights
• Sharp. You think on your feet, quickly come up with innovative solutions and are always one step ahead
• Technical. Understanding of technical problems, how to break down the work involved in solving them, and the impact of those decisions on engineering
• Preferred: product management experience with a leading tech company or an early/growth stage funded startup

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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