Bilingual Customer Service Representative I

Centene

Job Details

Location: Long Island City, Queens, Queens County, New York, 11101, USA Posted: Dec 31, 2019

Job Description

Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.

Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources

Provide assistance to members and/or providers regarding website registration and navigation

Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application

Process written customer correspondence and provide the appropriate level of timely follow up

May coordinate member transportation and make referrals to other departments as appropriate

Maintain performance and quality standards based on established call center metrics including turn-around times

About Centene

Centene is a multi-line health care enterprise offering Medicaid managed care and specialty services.

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