Site Reliability Engineer

Job Description

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat OpenShift Site Reliability Engineering (SRE) team is looking for a Site Reliability Engineer to join our global team in Beijing, China. Red Hat OpenShift is Enterprise Kubernetes and SRE is Red Hat's team that develops and operates Red HatOpenShift Dedicated, a public cloud service based on OpenShift for large enterprise customers. In this role, you will play a key role to contribute to solutions that make Red Hat OpenShift Dedicated scalable, featureful, resilient, and secure, while maintaining a balance between development and operations work. You’ll contribute to the design and development of automation software to provision, upgrade, monitor, and heal a large global fleet of Red Hat OpenShift clusters deployed across multiple public clouds. You'll participate in a follow-the-sun on-call rotation and help lead incident management, root cause analysis, and continuous improvement activities, managing engineering efforts against an service-level agreement (SLA) and error budget. OpenShift SRE is a sophisticated, global, fast-paced team inside the world's open source leader with constant opportunities to learn new skills and innovate new solutions to meet customer demands. As a Site Reliability Engineer on this team, you'll directly contribute to Red Hat's success in the rapidly growing Kubernetes-as-a-service market.

Primary job responsibilities

• Design and write automation software to provision, upgrade, monitor, and heal a large global fleet of Red Hat OpenShift clusters deployed across multiple public clouds
• Identify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutions
• Participate in solution release cycles, deploying code to integration, staging and production environments, and integrating with continuous integration (CI) and continuous development (CD) tooling, monitoring, and change management
• Perform software updates, peer code reviews, testing, and CVE analysis; respond to security threats
• Interact with automated monitoring and healing infrastructure to ensure healthy environments
• Provide engineering support to Red Hat's global technical support team to resolve customer issues
• Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediating problems in our environment
• Participate in a follow-the-sun on-call rotation including periodic weekend and holiday on-call duties

Required skills

• 5+ years of software engineering experience using object-oriented languages; Golang is a plus
• 3+ years of experience managing Linux-based systems in a public cloud like Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure
• 3+ years of experience with enterprise systems monitoring; knowledge of Prometheus is a plus
• 3+ years of experience with enterprise configuration management like Red Hat Ansible Automation Platform, Puppet, or Chef
• 1+ year(s) of experience delivering hosted cloud services
• 1+ year(s) of experience with Kubernetes
• 1+ year(s) of experience with containers on Linux
• Superior communications skills and experience working directly with and presenting to customers
• Demonstrated ability to quickly and accurately troubleshoot systems issues
• Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP

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