Senior Program Manager for Learning & Development

Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.

Market Job Description

About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.
Department Overview
The Human Resources and Learning team addresses the various needs of the organization by efficiently and effectively delivering HR services, nurturing diverse talent for the company's long-term success.
About the Role
The EGS learning organization enables the capability development of team members towards ensuring performance. The Senior Program Manager for Learning & Development will need to drive policies, practices and processes that create and sustain an environment of continuous learning; constant understanding of emerging learning needs and co-creating learning offerings to meet various needs.
Responsibilities
The Senior Program Manager for Learning & Development is responsible for the overall direction and operations of the learning function for an organization of around 3,500 – 5,000, which has highly complex business group or multiple lines of business across multi city locations with complete operational responsibility for the stakeholder function.

• Consults with all levels of management regarding current and future developmental needs.
• Engage and manage stakeholder relationships and delivery of services with a high focus on quality.
• Partners with HR Business Partners and senior managers to strategize, identify and define development needs which require an evaluation of intangible variance factors.
• Creating overall learning strategy of the organization based on strategic imperatives of the function being supported. Driving the execution of the functional learning strategy.
• Creating an optimal learning team structure to effectively cater to the various levels within the function.
• Designing learning offerings and other development-related tools such as IDP.
• Design and delivery of leadership development programs in order to build/strengthen the leadership pipeline within the organization.
• Designing and delivering non-ILT learning interventions such as mentoring, executive coaching, e-learning, knowledge sharing sessions and forums etc.

Market Skills and Certifications

• Candidate must be a college graduate. Bachelor’s degree, any field.
• Learning-related industry certification, consulting, coaching and other technical and emerging skills.
• Candidate must have 15+ years of relevant experience in Learning and Development (can be a combination of consulting and training).
• Candidate must have at least 10 - 15 years of solid people management experience.
• Experience in managing a learning and development function covering new hire orientation, functional and technical training, leadership, professional and communication skills development.
• Has a track record in managing high performing training teams in a matrix and regulated environment, preferably in the financial services industry.
• Has gained industry recognized certification on learning and development programs and extensive experience in matrix and stakeholder management, performance consulting and aligning learning with business strategy.
• Candidate must be willing to work on a mid-afternoon schedule but with flexibility to work on other shifts as required by the business.
• Candidate must be willing to work in McKinley Hill, Taguig.

Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

• Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.