MOW Billing Dispute Specialist

Job Description

Description

The mission of the AT&T Dispute Management Team is to resolve queries and disputes, related to invoicing and contracting, in an accurate and timely manner establishing and rectifying the root cause to prevent recurrence.
The role is very much that of a ‘Problem Solver’ and this will lead to success in this role:

- an aptitude to assimilate data from various sources,

- having confidence in the use of technical tools and standard Microsoft software,

- strong communications skills,
The successful candidate will be able to:

- demonstrate problem solving,

- time and conflict management behaviours and have a strong respect for process.

- Excellent written and oral English Language skills are essential in AT&T’s international work environment as are team working skills.
The role is ever changing, with its responsibilities expanding in line with the needs of the business and its changing service offerings / associated tool sets. The successful candidate should be enthusiastic toward, and committed to, improving their own skills set in the area of AT&T’s services and billing systems.

Qualifications

Required skills:
✔PC literate with experience of a range of software packages.✔ Ability to work to tight deadlines while maintaining output quality
✔ The ability to interact on the phone with customers and their peers during problem determination process. Prior experience interfacing directly with customers, project managers and internal organisations is desired.
✔ Flexible, Analytical mind, Problem solver, Stress resistant, Team playerWorking hours: EMEA/ US hours
Location: Bratislava
Contract: 1 year fixed term
Salary: from 1200EUR brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.