Services Relationship Manager (South Central US)

Job Description

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What we're looking for:

You are an experienced Citrix Architect leading Citrix Consulting projects that range in scale and complexity. You excel at developing business opportunities for Consulting. You enjoy sharing your advanced knowledge of Consulting principles, Citrix products and technologies to help the customer achieve their business goals.

Position Overview

The Services Relationship Manager oversees the sales of all customer consulting and education solutions and strategies based on the analysis of the customer’s business goals, objectives, needs and general business environment. Interfaces with sales teams and helps drive alignment through focused activities. Acts as the face of Citrix Professional Services and drives team unity.

Role Responsibilities

• Use a "medium-to-long range" planning horizon on sales strategy, ensuring that day-to-day tasks are being carried out effectively, while anticipating and planning for long-term growth
• Understand the client’s overall business to ensure successful implementation of Citrix products and technologies.
• Apply Citrix products and technologies to achieve customers’ business goals.
• Act as an authority on Citrix Consulting project methodology and best practices, demonstrating the ability to tailor the methodology to meet the client’s needs while preserving a structured process.
• Consult with Consulting Sales Director on key issues and ongoing communications.
• Demonstrate high "Speed of Delivery" – being able to rapidly develop documentation, standards, and other deliverables for which they are responsible.
• Write Statements of Work on behalf of Citrix Consulting.
• Identify and pursue potential Citrix Consulting opportunities at a client within and outside of the scope of work.
• Work with Citrix Sales, Citrix SEs, CSA and SI partners and others to qualify, manage and close Consulting opportunities.
• Collaborate with Citrix Sales to use Citrix Consulting resources and service offerings in the most appropriate fashion to support large/strategic product sales opportunities.
• Support the delivery of Citrix Consulting projects and act as a business escalation point to the project manager.

Basic Qualifications

• Requires advanced knowledge within a specific discipline typically gained through extensive work experience and/or education.
• Typically requires minimum of 7 years of experience. May require vocational or technical education in addition to prior work experience.

Preferred Qualifications

• Experience as a Manager/Architect in Citrix Consulting or equivalent large SI management experience with one year of experience in Citrix Consulting.
• Extensive experience in acting as the lead of Citrix Consulting projects, ranging from of medium to large scale and complexity.
• Extensive experience in business development for Consulting.
• Knowledge of system architecture and/or programming languages.
• Relevant technical and sales certifications such as MCSE, UNIX, CCEA, CCSP, CCIA, Cisco, and Solaris are a plus.
• Security Clearance is a plus.
• Ability to effectively multi-task between different initiatives (projects, clients, office initiatives, etc.).
• Possess a strong command of technology and the business process environment related to a project.
• Build credibility and strengthen the relationship with the client.
• Advanced knowledge of Consulting principles, Citrix products and technologies and demonstrates the ability to appropriately apply Citrix products, consulting methodology and technologies to assist the customer in achieving its business goals.
• Possess excellent planning, relationship building, problem solving, and communication skills.
• Strong presentation, listening, verbal and written communication skills
• Ability to change the thinking of, or gain acceptance of, others in sensitive situations.
• Demonstrated ability to tailor methodology to meet clients’ needs while preserving a structured process.
• Experience and success in leadership roles at Citrix Consulting
• Excellent understanding of desktop and server operating systems software, including Microsoft Windows
• Solid conceptual understanding of the following technologies:
  • Windows Active Directory
  • Browsing and name resolution
  • User authentication
  • Routing
  • Firewall configuration
  • Sub-netting issues
  • TCP/IP
  • Scripting/Application Development
  • Outstanding professional demeanor/presence, acting in polished, refined and controlled manner during highly stressful situations

What you’re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re in sales, we’ll help you make your numbers and a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Functional Area:

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at [email protected] for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.