Production Support Sr. Analyst - TTS Technology

Job Description

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Citi’s Institutional Clients Group (ICG) is comprised of diverse, talented professionals globally located in more than 100 countries and territories, collectively representing an unparalleled international network of financial skills and capabilities serving targeted clients. Our clients are top corporations, financial institutions and governments in countries around the world and our mission is to help them achieve their goals. We do so by providing strategic, financing and operational insights and executing tailored product/service solutions, both across our borders and domestically. The ICG responds to clients' changing needs through its long-established relationship coverage approach that provides client solutions utilizing all of Citi's relevant capabilities, including the broadest possible access to financial markets globally. No other institution can match our combination of global insights, client relationship management services, geographic reach and local and cross-border product expertise.

The ICG technology is organized into Markets and Securities Services (MSST), Treasury and Trade Solutions (TTS), Citi Private Bank (CPB) and Information Services Group (ISG).

Team/Function Overview

Trade Transaction Services (TTS) Trade Technology organization supports the Global Trade Services, Trade Finance and Supply Chain management segment of the TTS Treasury and Trade business. CITI, with the largest trade services network in the world offers a broad range of solutions that meet our global trade customer’s needs. From risk mitigation to financing, settlement to information, CITI’s trade experts and four, regional processing centers offer around –the-clock operations support and deliver world-class solutions to suppliers, buyers and Financial Institutions. International trade is the cross-border movement of goods and services that develop from a business transaction between a buyer in one country and a seller in another country.

Role / Position Overview

Citi is seeking a highly motivated candidate for the position of ‘TTS Apps Support Senior Analyst‘, within our global support team located in Irving

Key Responsibilities:

• Managing, maintaining and supporting applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• To develop, maintain and enhance monitoring solutions, which will require scripting knowledge to create advanced monitoring solutions.
• To monitor and maintain platform stability during all business hours.
• Manage the relationship with development and infrastructure teams.
• Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team
• Develop and maintain technical support documentation.
• Perform same day risk reconciliations
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Development Value:

The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of the TTS business.

You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.

Are you a clear communicator who is able to work clients as well as your internal team at all levels?

Do you thrive in a fast-paced environment?

Are you looking to grow within production support?

We highly consider you to apply if you have the below skills and qualifications:

Essential functional skills

-Experience working in a production support environment

-Understanding of problem management methodologies

-Strong drive to learn new technology

-Self-motivating

-Ability to work high extreme pressure

-Strong organizational skills

-Ability to work in a team environment

-Ability to learn new skills quickly with little supervision

Technical Essentials:

-Solid SQL

-Experience supporting application

-Fundamentals of Linux/Unix and demonstrated experience supporting development in Unix Systems

-Experience using call/ticketing software

-Scripting Skills

Nice to have:

-Experience supporting Unix systems with all of the following: AIX, MQ, ORACLE, OraaS Database, Java, SQL, NDM and WebSphere.

-Knowledge on Geneos ITRS monitoring would be an added advantage

-Experience with WebSphere architecture and business objects

-Experience in Autosys job scheduling Monitoring tool like ITRS, AppDynamics.

-Understanding of client server architecture (clustered and non-clustered)

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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