L1 Support Engineer

Job Description

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Thales has been present in India since 1953 and has a wholly-owned Indian subsidiary Thales India Pvt Ltd. Headquartered in New Delhi, the company has other operational offices and sites in Gurugram, Hyderabad, Bengaluru, Chennai, Mumbai, among others. Over 600 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Security markets.

operations and support engineer - level 1
As an Operations and Support Engineer for the Gemalto Global Services team, you will provide Tier I technical support and incident management for hosted and managed services. You will also be a part of a global team that delivers 24/7 support and incorporates service monitoring to meet the requirements of customer service level agreements.
A week in the life of an Operations and Support Engineer L1:
- You will establish and maintain contact with customers for request and incident management.
- You will deliver Tier I technical support for customers on hosted and managed services and escalate critical issues to Tier II support.
- You will provide service monitoring and associated predefined actions on hosted and managed service and escalate to Tier II as needed.
- You will support recurring service operations on hosted and managed services.
- You will participate to the handover from set-up to production by reviewing service documentation and monitoring testing and internal tools.
Knowledge, Skills and Experience:
· To succeed at this job, you must have: experience with Linux or Unix administration, Unix or Shell scripting, ticketing systems and call, escalation, incident and customer relationship management.
· It would be preferred if you have experience in technical support.
· You must be fluent in English.
· We would like someone to join our team who is a strong verbal and written communicator, organized, process-minded and a team-player.
· You must have a Degree in Engineering or a related field.
· We are looking for someone with 1-2 years of experience in IT administration.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!