Healthcare Supervisor

Job Description

Job Objectives
Responsible for executing region healthcare strategies to integrate all Walgreens healthcare businesses offering products and services within an area, including retail pharmacy, clinics, specialty pharmacy, and other business units as appropriate in conjunction with other key leaders. Facilitates and fosters a culture in which all Walgreens businesses form a cohesive team that supports overall business growth within an area and drives corporate initiatives.
Provides coaching and guidance to empower District Managers to drive pharmacy and healthcare initiatives, driving employee engagement and increasing overall performance and developing future leaders.
Responsible for ensuring a high quality, distinctive and delightful customer experience across the area.
Job Responsibilities
Operations

• Ensures execution of Signature Pharmacy Health and Wellness programs and corporate strategic initiatives through focused store visits, and coaching of District Managers. Through collaboration with the Director Pharmacy and Retail Operations, holds District Managers accountable for execution and performance on healthcare strategies.
• Manages performance of area through metrics and reports, using feedback from District Manager to target specific stores.
• Fields and resolves clinical communications escalated from stores; resolves appropriate patient complaints that are clinical in nature.
• Market Development
• Identifies Pharmacy opportunities with respective sales team leaders, to inform plans (e.g. relationships with hospitals, 340B and immunization opportunities, new patients/buyouts); create plans to address regulation changes affecting area.
• Attends events that enhance local health and wellness relationships.
• Supports District Managers in developing action plans to grow key relationships.
• Business Performance Management
• Works with Financial Analyst to review area healthcare financials and KPIs to create action plans, conduct business forecasting and analysis for business planning sessions. Partners with Director Retail and Pharmacy Operations to develop pharmacy improvement plans and holds District Manager accountable for execution of plan.
• Provides input and insights to Regional Healthcare Director on Pharmacy Health and Wellness initiatives and successes.

Business Planning

• Provides input to Director Pharmacy and Retail Operations on strategic priorities to inform market plans.
• Collaborates with Director Pharmacy and Retail Operations in developing plans to increase pharmacy revenue and expand healthcare services in the area.
• People & Performance Management
• Manages relationships with local schools, colleges and professional organizations.
• Collaborates with Operations Trainer to facilitate Learn and Grow sessions in classroom settings; work with Operations Trainers to identify Pharmacy training requirements in area.
• Provides input to Director Pharmacy and Retail Operations on District Manager performance reviews.
• Focuses on coaching and developing District Managers to enable execution of pharmacy responsibilities; Drives the Pharmacy Manager talent pipeline, identifying and coaching high potential Pharmacy Managers, and managing Performance Improvement Plans for Pharmacists.
• Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.
• Ensures compliance on clinical quality related events, including coaching, training, and through resolution.

Training & Personal Development

• Participates in training and supports training efforts where necessary.
• Seeks self-development by monitoring own performance, setting high personal standards, increasing knowledge of retail, pharmacy and management fields, seeking and sharing best practices.

Communications

• Cascades healthcare related information from conference calls, regional meetings, and corporate initiatives. Reviews and cascades pharmacy related emails from Corporate and Regional Vice Presidents to District Managers and Store Managers.
• Communicates regularly with managers and team members through one-on-one discussions, group meetings and in writing to keep them apprised, solicit input, answer questions and ensuring communication is open.

Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.
As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.