Principal UX Researcher

Job Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Your Career Palo Alto Networks is building a world-class UX team and our fast growth means we are continuing to look for top-notch UX professionals to expand the team. As a Principal UX Researcher, you will design and shape our UX vision and processes and champion great design throughout the company. Are you a self-starter, keen to learn and experiment with new technologies? Are you able to work independently as well as part of a larger team to identify challenges and define solutions? If this sounds like you, then we would love to speak with you. Your ImpactConduct independent research on multiple aspects of products and experiencesCollect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing)Partner with and influence product managers to understand product goals to drive the best experienceAnalyze actual consumer behavior and design simple solutions to complex workflows Confidently present and explain how to use data to inform the product experience to executive leadership teamsWork directly with UI engineers and be a liaison to help implement design specificationsConduct high-level prototype testing to understand user behavior/expectations (leveraging our Design System)Define research principles and models that can empower all products across Palo AltoDevelop user-journey flows and customer experience mapping visualizations to better understand our position in the marketCollaborate with remote and co-located design teams across the globe Your ExperienceExperience designing complex enterprise web applicationsExperience with research design utilizing various methods including but not limited to usability studies, contextual inquiry, and surveysRelevant product research experience, either in an end-to-end, usability, or generative settingExperience designing products for security or IT users is a plusDeep understanding of user-centered design principlesKnowledge of HTML, CSS, iOS, and Android is a plusKnowledge of enterprise design systemsExcellent written and verbal communication skills with English proficiencyDesirable using quantitative data dashboards and/or tools for visualizing large user data setsPortfolio demonstrating design challenges and flows that met business/design goals The TeamOur engineering team is at the core of our products and connected directly to the mission of preventing cyberattacks. We are constantly innovating — challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before.We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.Our CommitmentWe’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
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