Supply Customer Service Manager |Royal Canin| Niepołomice

Job Description

Key Responsibilities:

• Manages a team of Sales Administration associates
• Manages the order portfolio of all our site’s customers
• Manages the customer service improvement action plans and continuous improvement initiatives
• Ensures the continuity of the Sales Administration processes on site
• Controls and pilot the evolution of our system within the Sales Administration functional
• Manages daily and weekly the customer priorization in collaboration with the planning & logistic functions aiming at maximizing
• Analyzes the order portfolio and every gap to forecast
• Contributes to the site performance through
• Participates to the daily operational briefing to influence site priorities
• Contributes to the improvement of the overall site customer service
• Ensures the systems maintenance and participates to the projects within scope of responsibility
  

Qualifications:

• Master’s degree
• Strong problem resolution and communication skills
• Strong Customer Focus
• Ability to cooperate efficiently in a team
• Ability to work under time pressure and in changing circumstances
• Very good MS office knowledge
• Fluent English (C1)