Technical Consultant, L1-Server Build

Job Description

Job Title

Job Description

Technical Consultant, L1-Server Build

US Home Based role

In this role, you have the opportunity to providing high quality technical deployment services to our valued Philips IntelliSpace PACS customers. As part of a cross-functional implementation team, the Philips Build engineer will be required to deploy core technical components of our solutions across our customer base and will be involved through all phases of a projects staging and implementation lifecycle to ensure sustainability and readiness for customer production usage.

You are responsible for:

• Build, Install, setup, and configure Philips IntelliSpace PACS servers, systems, and supporting technologies per Philips approved processes and procedures
• Work with hardware order team to order and install any new hardware necessary to support a deployment
• Able to deploy advanced Philips solutions on physical and virtual HA VMware environments.
• Work closely with cross-functional teams such as Philips Project Managers and Technical Consultants to addressing any pre and post deployment issues.
• Supports in-direct product validation for new software and hardware releases and provide feedback to the staging manager if something is not correct.
• Supports local and global service teams and assists onsite engineers who are facing problems or difficulties with installations in order to achieve a perfect working solution.
• Participate in Change Management functions related to creating, reviewing and approving Philips Change Request documents to ensure activities are performed following Philips standards.
• Perform post-change review sessions; analyze pre, post, and future changes for projects/improvements/compliance.
• Openly collaboration with team members, other cross functional teams, and/or customers to complete assigned projects.
• Able to report project progress various reporting tools like Excel or PowerPoint to management.

You are a part of the implementation team and will report directly to the Philips Install Base Program Manager. Working closely with the Software Services & Support Implementation Teams. This customer operations project services team is part of Philips Precision Diagnostics NA division. This position is remote, based from a home office anywhere in the Unites States.

To succeed in this role, you should have the following skills and experience:

Technical Competencies

• Experience in deploying enterprise level systems and software into live customer environments
• IT-knowledge: Advanced and in-depth IT and IT workflow knowledge
• Ability to troubleshoot software and hardware problems. Experience & working knowledge of the following Technologies/Protocols (not limited to the list below):
  • Microsoft Windows Server 2008 thru 2019 in an enterprise environment – Installation, Configuration, and Administration
  • VMware ESX - Installation, Configuration, and Administration
  • Microsoft SQL Server 2005 / 2008 /2012 /2019
  • Client Operating Systems: Windows 7/8/10
  • Microsoft Internet Information Server
  • Microsoft Active Directory / Domain Controllers
  • HPE Servers, HPE Sans
  • Working knowledge of Networking - default gateways, virtual LANs, static routes, and IP network address space.
  • PowerShell
  • RAID Levels, DICOM, HL7, VLAN, Switches, Firewalls, Routers etc.
  • Office: Skilled on MS office applications and related products

Professional Competencies

• Ability to take command and control of challenging situations and bring to full closure while working independently with minimal supervision
• Ability to identify possible improvements that could be made to the processes and procedures being used, while multitasking in a fast paced environment
• Powerful work ethic and creativity; Thinks outside the box
• Follows processes accordingly, manages time and priorities accordingly, organized and well-structured when dealing with projects and tasks at hand
• Ability to work together and share experiences and insight with other colleagues via guidelines and on the job training

Education & Experience

• 5+ years’ experience in enterprise wide IT system deployments. Healthcare informatics technology and system deployment & delivery, preferred, but not required
• Bachelor’s Degree in Computer Science, Information Systems, other related field, or equivalent combination of academic and work experience.

In return, we offer you the opportunity to be part of a highly skilled Healthcare Informatics Solutions and Services team responsible for overall success of Philips customers utilizing our suite of medical imaging products. Philips is uniquely positioned as a health technology leader. We’ve been doing this for over 100 years, and leading the confluence of clinical and informatics is in our DNA. As the Technical Consultant you will be responsible for delivering excellent customer care and being there for customers when they need us the most.

Please note:

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. Candidates need to live within the United States currently.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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