Customer Experience Specialist, I

Job Description

Overview

At Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before.

A dynamic community of builders, doers and problem solvers, we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business.

Being a part of Zebra means making your mark as we make digital transformation a reality.

It means growing into a leader at a leading company that makes a distinct difference - because together, we’ve only just begun.

Calling all Changemakers.

Zebra is waiting for you!

Join us as we transform the edge of the enterprise.

We are looking for a Customer Success Analyst to join a team of highly skilled domain experts, and leverage cutting edge analytics technology to drive transformation in Fortune 500 companies.

You will be an authority in translating customers’ data into business impact through advanced analytics solution. This role combines strategic business thinking with hands-on BI application.

This customer facing role will also collaborate with Customer Success Managers (CSMs) as well as with other internal interfaces such as data operations, R&D, sales and product teams.

Responsibilities

• Leverage the Zebra Prescriptive Analytics tool to create patterns (like analytics queries or algorithms (coding skills are an advantage, yet not required) that drive business results and improve operational processes for our customers
• Provide and support the implementation and ongoing success of Zebra Prescriptive Analytics tool, by providing hands on analytics configuration and support, monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities
• Collaborate with both customers and internal teams to drive successful implementation and adoption of an advanced analytic solution, including reviewing data sources, collecting business requirements, configuring analytics.
• Discover new patterns, ideas and improve the logic of existing ones
• Perform analysis and find business opportunities in the data

Qualifications

• Bachelor's degree
• Minimum of 1+ years of experience
• Demonstrate an understanding of key financial factors
• Ability to design and deliver reports for clients