Payroll Trainee

Job Description

PAYROLL TRAINEE

We are looking for a passionate Payroll Specialist Trainee to provide Support to our Client Services Team. The Payroll Specialist Trainee is responsible for support serving ADP clients in order to deliver World Class Service, as well as maximize the value for them and continuously improve process and service.

ROLE IN TERMS OF TASKS:

• Your main task will be to ensure delivery of excellent service through:
• Resolving client queries, issues and requests to client satisfaction within agreed service levels
• Identifying and implementing service, process and product improvements
• Managing CRM and email caseloads whilst being available to answer client phone queries
• Managing client expectations with regard to case resolution timescales
• Certify all output provided to the client
• Accurate and timely payroll delivery

Others:

• Contributing to root cause analysis and implementing solutions to prevent reoccurrence of client queries, issues and requests
• Actively manage own knowledge and skills to meet task productivity and quality standards in addition to sharing with the rest of the client support team.
• Input & check the payroll output for accuracy and to meet legislative requirements
• Perform Monthly declaration to third party (Uniemens, F24, etc.)
• Maintain knowledge of current ADP products and services and current statutory legislation
• Review and analysis Net Promoter Score (NPS) feedback and create management action plans, as appropriate

WHO WE ARE LOOKING FOR:

• Interest in HR Relations and Labour department.
• Good Knowledge of major CCNL
• Good Knowledge of English (mandatory)
• Payroll motivation.
• Experience of working with a CRM tool
• Good communicator both verbally and writing
• Good qualities in managing Client Relationship
• Economic Studies (desirable)
• Organized and methodical
• Target driven and motivated

At ADP, you will have the potential to continually progress, within one global organization.

#LI-MS1

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.