Job Description

As an Operations Representative you will ensure operational excellence through supporting both internal and external customers and carriers. You will be the first point of customer contact for general inquiries including pricing, products, and scheduling. You will also build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty. You will do this by tracking and tracing our shipments, making appointments, entering shipment data, communicating to help resolve issues and ensure on time departures/arrivals. You will also provide excellent customer service to our carriers and customers. This role provides an excellent opportunity to start your career at Freightquote by C.H. Robinson, with opportunities to grow in Operations, Sales or Account Management.

Responsibilities:

• Deliver operational excellence to customers, carriers and suppliers.
• Answer incoming calls and make outbound calls ensuring outstanding customer service.
• Schedule appointments via phone, email and company website.
• Provide timely and accurate shipment information to carriers.
• Audit load information for accuracy and completion.
• Complete customer, carrier and supplier requests with a sense of urgency.
• Track and trace shipments in a timely manner to best serve our customers.
• Enter shipment data ensuring a commitment to quality and accuracy.

Required Qualifications:

• High School degree or GED equivalent

Preferred Qualifications:

• Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills
• Effective communication skills, verbal and written
• Strong attention to detail and accuracy
• Ability to prioritize, multitask and manage time effectively

We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K with company match, employee stock purchase plan, as well as a broad range of career development opportunities.

Freightquote is a freight service provider that offers powerful yet easy-to-use online shipping tools, as well as a full-service team of highly responsive freight experts that deliver convenient, one-stop shopping for LTL, truckload, consolidated, and intermodal freight. Freightquote provides customers with streamlined and efficient capabilities to compare competitive rates from multiple contract carriers, book and track shipments, and receive dedicated customer service. As a company of C.H. Robinson, Freightquote’s stability and resources are strengthened by being part of one of the world’s leading 3PLs.

EQUAL OPPORTUNITY EMPLOYER

Freightquote - Affirmative Action Employer/EOE/M/F/Disabled/Veteran