IT Associate

Job Description

POSITION OVERVIEW

A rapidly growing, entrepreneurial technology company, Alarm.com is seeking a Help Desk Associate to join its Corporate IT team. The Help Desk Associate will have a broad range of responsibilities including providing first line help desk support to employees and assisting them with hardware and software problems via phone, email, and in person. The ideal candidate is well versed in technology, has a keen problem-solving sense, excellent communication skills, and the desire to work alongside many other departments.

RESPONSIBILITIES

Primary job responsibilities include:

• Support computer software and hardware, including the latest Windows Operating Systems, Office 365, network connectivity, Apple Operating Systems, mobile devices, printing and scanning services, telephony, video conferencing, audio visual services, and other relevant technologies
• Install new software, upgrade existing software and drivers, test, and distribute new computers
• Record and report on service calls, equipment and software inventory management, maintain supplies and replacement parts
• Assist with the day-to-day administration of telecommunications systems.
• Maintain desktop software images for end user computers
• Develop computer presentations, graphics and documents – providing simple tutorials or training users on Alarm.com standard software and hardware
• Enforce the corporate’s IT policies, standards, procedures and compliance frameworks

REQUIREMENTS

• Bachelor’s Degree preferred
• 1-3 years of IT Service Desk experience
• At least one year of experience installing, maintaining and supporting Windows 10, Windows Server, Mac OSx and mobile operating systems.
• At least one year of experience troubleshooting, repairing and maintaining computers, including hardware and software installations
• Working knowledge and understanding of the following areas: TCP/IP, HTTP, SMTP, DNS, VPN, SSO, LDAP and Cloud
• Experience with Exchange, SharePoint, and Microsoft Active Directory
• Experience working in a hybrid environment comprised of on-premises and SaaS-based solutions
• Excellent written communication skills to effectively present information
• Proven analytical, interpersonal, writing, communication, and presentation skills
• Ability to work both independently and as a member of a team in a fast-paced environment
• Ability to multi-task while maintaining attention to detail

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people : We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact : New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience : Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies : You’ll gain exposure to a broad spectrum of IoT, SaaS and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting.
• Focus on fun : Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.

COMPANY INFO Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. Alarm.com earned the Top WorkplaceTM award for our employee culture and the meaningful work we do to give property owners peace of mind, help them conserve energy and water, and stay connected to loved ones. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them

COMPANY BENEFITS Alarm.com offers competitive pay and benefits including a wide choice of healthcare options with generous company subsidy, a health savings account option with company contribution, 401(k) with employer match, paid holidays and paid time off increasing with tenure, paid maternity and paternity leave, company paid STD/LTD and life insurance, flexible spending accounts, and a casual dress work environment.

Alarm.com is an Equal Opportunity Employer

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. Alarm.com earned the Top WorkplaceTM award for our employee culture and the meaningful work we do to give property owners peace of mind, help them conserve energy and water, and stay connected to loved ones. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits including a wide choice of healthcare options with generous company subsidy, a health savings account option with company contribution, 401(k) with employer match, paid holidays and paid time off increasing with tenure, paid maternity and paternity leave, company paid STD/LTD and life insurance, flexible spending accounts, and a casual dress work environment.
Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.