Service Engineer

Job Description

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At Collins Aerospace, we’re dedicated to relentlessly tackle the toughest challenges in our industry – all to redefine aerospace.
Created in 2018 through the combination of two leading companies– Rockwell Collins and United Technologies Aerospace Systems – we’re driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.
We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.
The high quality products we design, test and produce in our Mechanical Systems help millions of passengers reach their destinations safely – every day! From landing systems and actuation to propellers, flight controls and hoist and winch – the products we manufacture work together behind the scenes to enhance the overall flight experience. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!Collins Aerospace makes modern flight possible. Of course, that wouldn’t be possible without the capabilities and technologies of our organization, as well as our engineers – a highly skilled, accomplished network that spans more than 180 sites, 24 countries and 6 Strategic Business Units (SBUs).
Our industry-leading experts are setting the standards for the aerospace industry and paving the way for the future. But as new challenges present themselves, we need fresh, creative and motivated minds to overcome these hurdles, help us break barriers and achieve new levels of innovation. Do you have what it takes to join a global, diverse organization that doesn’t shy away from big opportunities? If so, we invite you to join our ranks and create the next generation of aerospace technologies.
Together, we will nurture an engineering culture that values intellectual curiosity, risk takers and integrity. A place where we will challenge ourselves, our teams, and the status quo and where we will work to find a way – the right way – to achieve what others can only dream of.
Role Overview
This position is for a Senior Service Engineering professional with deep knowledge and highly developed technical expertise. Maintains effective communication and frequent contact with key customers and field team members, performs highly complex diagnostic procedures, and prepares reports for the senior leadership team. Communicates technical information to key stakeholders and keeps key customers and field team members up-to-date on outstanding issues.
Primary Responsibilities:
• Maintains effective communications with key customers and field team members to ensure product enhancements/improvements are complete and accurate.
• Maintains frequent contact with key customers which requires a high degree of tact and courtesy.
• Acts as the expert in product knowledge/subject matter.
• Performs highly complex diagnostic procedures.
• Prepares reports for senior leadership displaying interpreted test information to resolve design/system related problems and to ensure continuous improvement.
• Communicates technical information to technical/non-technical stakeholders including senior leadership.
• Ensures that key customers and field teams are kept informed on outstanding issues and recommends system enhancements, upgrades, or repairs.
• Acts as customer and field service interface.
• Drives improvements based on end user experience.
• Performs corrective actions for field issues, special investigations, and product testing.
• Includes Power Plant engineers.
Qualifications
Preferred Qualifications:

• 2 years of experience writing technical publications, manuals or documentations with non-negotiable deadlines in an electrical manufacturing environment.
• 2 years of experience with collaborating with engineering and manufacturing to translate technical requirements and tactile efforts into a readable and repeatable instructions.
• Masters of Arts or Science degree.
• 2 years of experience with either XML, Arbortext, FrameMaker, Word, Illustrator, Photoshop, CAD, Solidworks, and authoring style and formatting requirements.
• 1 years of experience with tracking quality metrics of all deliverables using Authorized Technical Review process.
• 1 years of experience managing development of deliverables to support Engineering, Manufacturing, Operations and other internal business units.
• 1 years of experience providing portal support with an understanding of the GTA process and portal tools as well as customer base and product platform dependency.
• 1+ years of experience writing technical publications, manuals or documentations working in an aerospace or electrical manufacturing industry with familiarity with regulatory compliance.
• Experience with management of work off-site work for specific writing projects with goal of as few of iterations as possible.
• Experience with management of internal and external suppliers to ensure quality of final documents.
• Experience with and of understanding of S1000D specifications.
• Demonstrated ability to collaborate with internal business units including engineering, manufacturing and operations.
• Demonstrated ability to work independently with minimal supervision and take direction from supervisor.
• Demonstrated ability to collaborate with multiple internal and external business partners.
• Demonstrated ability to acquire new software and other technology skills.
• Ability to read and write (technical) in French

Basic Qualifications:
This position requires a Bachelor’s degree in the appropriate discipline and 7 years of relevant experience or an Advanced degree in the appropriate discipline and 5 years of relevant experience. In the absence of a degree, 11 years of relevant experience is required.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Some of our competitive benefits package includes:
• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
• Tuition reimbursement
• Life insurance and disability coverage
• And more
Apply now and be part of the team that’s redefining aerospace, every day.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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