Lead Credit Operations Specialist

Job Description

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Responsible for developing, managing, and maximizing the efficiency of acquisitions operations to support receivables and account growth across all products. Manages user experiences for Credit Card operations. Develops, deploys, and maintains processes necessary to service the DiBC post submit application process.

• Develops and maintains all procedural and regulatory training.
• Identifies cost saving opportunities and efficiencies.
• Evaluates the accuracy and effectiveness of changes made to risk underwriting processes and drives operational efficiencies.
• Assists management in developing and implementing strategies for Performance Management activities.
• Manages operational aspects of joint DiBC application processing including the design and implementation of contact strategies, dialers and letters, workforce allocations, system needs, training, and legal approvals.
• Designs project business requirements and prepares presentations for management. Completes post-install assessments to ensure projects were implemented on time, within budget, and meet business requirements.
• Develops and manages operational elements of new account processes.

At a minimum, here’s what we need from you:

• Bachelor's Degree in Business, quantitative, or related field
• 2+ years of experience in Analytical, Financial underwriting, process management, product development, digital or related fields
• In lieu of a degree, 4+ years of experience in Analytical, Financial underwriting, process management, product development, digital or related field

If we had our say, we’d also look for:

• 2+ years of Designing and engineering processes, including experience with large change management efforts; experience in a major financial services company
• Lean Six Sigma and/or demonstrated process improvement experience

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.