SEO Account Manager

Job Description

3Q Digital is the largest independent agency in digital marketing, and the way we work reflects our roots: we're relentless, restless, and constantly striving to innovate and drive growth for our clients. Since our founding in 2008, we’ve turned disruptive companies into market leaders and household names – think GoPro, Fitbit, Eventbrite, SurveyMonkey, Square, and beyond.
We offer full marketing services including SEM, SEO, social advertising, display, mobile, analytics, CRO, creative, and business strategy. We work with the fastest-growing B2C, B2B, ecommerce, and lead gen clients in the U.S. We're smart and fast-paced and keep our employees happy in 11 great offices, including San Francisco, San Diego, New York, Chicago, Austin, Denver, Raleigh, Charlottesville, Burlington (VT), Dublin, and Singapore.

About You

Our SEO Account Managers are responsible for staying on top of all of the changes in the SEO space and keeping our clients and agency apprised of the latest and greatest. Account Managers manage client relationships but are also subject matter experts.

You will be tasked with helping to grow our clients’ SEO program—taking what we’ve already built and making it work better and scale even more effectively. As an SEO Account Manager, you’ll be responsible for the following key areas: 1) auditing & identifying areas of improvement and expansion opportunities 2) establishing and executing the SEO strategy and 3) actively managing client expectations and priorities.

You’ll be responsible for:

• A minimum of 3-5 years of SEO-specific experience: proven prior work experience presenting findings and making recommendations for account optimizations to internal or external clients a must
• At least 2 years of experience running & managing SEO strategy independently, either in-house or agency.
• In-depth understanding of how search engines work, SEO optimization techniques, principles of sound SEO strategies, and all key and recent industry changes.
• Ability to think creatively and strategically with a history of successfully identifying and solving difficult website problems
• High tolerance for change and proven track record of successfully managing accounts with various goals, moving deadlines, and changing priorities
• Strong time and project management skills as well as high attention to detail
• Expertise around how to research, diagnose, and resolve technical site issues. Must have a clear understanding of how and why technical issues, including crawl errors, redirection, duplication, and site speed, can impact website performance.
• Experience with keyword research, strategy assessments, and competitive analyses.
• Strong ability to create high quality and well-written deliverables and presentations that successfully communicate SEO opportunities & recommendations
• High experience using SEO-related tools like Screaming Frog, DeepCrawl, BrightEdge, Searchmetrics, SEMrush, and AHREFs.
• Strong experience with Google Search Console and Google Analytics.
• Strong analytical and reporting skills and be proficient in Powerpoint, Excel, and Word
• Working knowledge of HTML, CSS, and Javascript development and constraints
• Strong written and verbal communication skills
• Be a self-starter and able to work both independently and in a team environment

You’ll need to have:

• Reporting: develop and maintain reporting for all clients on core SEO KPIs, including traffic, conversions (e.g. sales, leads, phone calls), organic impressions, CTR, and rankings.
• Technical Auditing: Independently identify, diagnose, and create a plan to address crawl errors, URL treatment & duplication issues, crawler accessibility and readability concerns, and site speed problems on clients’ websites.
• On-Page & Content Auditing: Diagnose keyword targeting issues as well as creation of new keyword strategy to establish optimization opportunities for meta data, on-page content, and structured data.
• Optimizations: Complete Meta Data, Content, Image, Video/YouTube, Site Speed, App Store, and all optimization projects
• Project Planning & Roadmap Development: Plan, create, and maintain project plans for client set.
• Development of all core deliverables, including reporting, strategy assessment, auditing, keyword research and mapping, and content optimization projects.
• Client services and management: Act as a face of 3Q by facilitating and running client calls and meetings.
• Providing consistent and well-structured follow up on status of SEO recommendations for all owned clients
• Manage & analyze ongoing reporting to identify optimization opportunities for each of our clients

Additional things that will impress us:

• A Bachelor’s Degree or equivalent years of experience required
• A Google Analytics certification (will be required within first 6 months of employment)
• Tableau or Data Studio experience
• You are an energetic and creative SEO enthusiast; eager to roll up your sleeves and be hands on, learn, and grow in the search marketing space
• Familiarity with common CMS & eCommerce platforms, including Drupal, WordPress, Magento, Commerce Cloud (formerly Demandware), and Shopify.
• Familiarity with international SEO best practices & SEO for JavaScript websites
• Familiarity with non-traditional search engines, including Amazon, YouTube, Apple App Store, and Google Play Store.
• Strong perspective on mobile-specific products (e.g. AMP, PWAs, and native apps) and various JavaScript frameworks (e.g. React.js, Angular.js).

About Us

Best in-class digital marketing results require the best-in-class workforce and our best-in-class workforce ultimately drives the culture at 3Q Digital. We’re not just talking good office coffee and happy hours (though we have all of that). Our unique culture is developed and nurtured by the values, beliefs, philosophies, and operating style of our people and core values: Own It,Everyone’s a Client, Do the Math, Act for the Greater Good, and Innovate.

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. We promote work/life balance and encourage constant learning by offering unparalleled training, mentorship, and development for career progression. And perhaps the best, most fundamental part of our culture: authenticity. We say what we mean, and we do what we say.

• Named one of Inc.’s Best Places to Work in 2019
• Winner of the 2019 US Search Diversity, Inclusion and Equality Award
• Competitive compensation and bonuses
• Benefits include health, dental, vision, a 401K plan, and paid parental leave
• Student loan, college savings, and tuition assistance
• Unlimited PTO
• Flexible work from home policy
• Volunteer opportunities, team retreats, and lunch seminars

Our amazing offices decide their own perks, including office happy hours and events, games, weekly catered lunch, and free snacks.Best-in-class digital marketing results require the best-in-class workforce, and we believe that comes from a diverse mix of backgrounds and experiences. 3Q Digital is proud to be an equal opportunity employer, committed to evaluating all qualified candidates regardless of gender, gender identity, race, national origin, religion, sexual orientation, genetics, disability, age, or veteran status. Furthermore, we believe optimal results come from operating a meritocracy built upon diversity of thought and background and absolutely devoid of discrimination and hate speech. We do everything in our power, including strict adherence to an anti-harassment policy, to make 3Q a welcoming and inclusive organization whose employees feel comfortable respectfully sharing their thoughts with each other and our leadership. Our training and mentorship programs help make sure all employees have an equal opportunity to grow and excel.

No agencies please, principals only