Social Media Response Specialist

Job Description

Shipt is a membership-based marketplace that helps people get the things they need. Our friendly shoppers handpick fresh groceries and household essentials and deliver them to members in as soon as one hour.

We are looking for a new Social Media Response Specialist who is interested in acting as the Shipt voice on social media and other digital channels!

What You'll Gain

You’ll join a team of talented individuals who will provide you with hands-on mentorship on topics ranging from design to communications strategy.

Your Responsibilities

• Handle inbound content
• Proactively solve issues and offer support to our awesome shoppers and members
• Triage problems from our community and own issue resolution, escalating to the designated team(s) when necessary
• Create a positive experience for shoppers in our online community and members over digital channels
• Work cross-functionally with Product, Marketing, Member Experience, Operations, and other teams to ensure a cohesive voice of support
• Be a community advocate for the #ShiptLife

Requirements

• 1+ years of experience in customer service or social media mandatory
• Copywriting skills, attention to detail, and problem-solving
• Emotional intelligence in spades
• Startup hustle and required to work late evening hours (1 PM - 10 PM), weekends, and holidays
• Ability to work independently and in a team environment
• Ability to follow through and be creative around resolutions

Nice to Have's

• 1+ years of experience with social media, public relations, or communications preferred (or a Bachelor's Degree in Marketing, Public Relations, Communications, or equivalent)
• Experience representing a brand preferred

*Hourly range is typically $14.00 to $15.00 per hour*

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.