Operations Supervisor - Richmond

Job Description

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UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.
Carrier Commercial Service has an opening for an experienced HVAC Commercial Operations Supervisor for our Richmond, VA location.
The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.
RESPONSIBILITIES:

• Book, plan, schedule & create work orders for preventive maintenance, repairs, start-up, warranty, and modernization
• Administer service contracts to optimize profits, verify obligations are met, ensuring customer satisfaction and retention
• Dispatch technicians to service calls while ensuring scope of work and time requirements are well communicated
• Assist leadership in driving on time, within budget completion of service jobs
• Meet weekly, monthly and quarterly invoicing and receivable deliverables
• Assist leadership with the resolution of customer billing disputes
• Procure parts for scheduled maintenance, repairs and emergency service calls
• Proactively monitor, pursue and sell field service and repair opportunities in an effort to ensure pull through revenue goals are met

Education / Certifications

• Bachelor's degree in Business Management or Engineering preferred

*Experience/Qualifications

• 6-10 years relevant HVAC service industry experience
• Working knowledge of Salesforce.com, ServiceMax, SAP-S4, MS Office

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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