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Job Description

Overview

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

The primary purpose of this role is to manage process/procedures and ongoing management of a professional services organization delivering services to Allscripts clients. Responsible for the mentoring and guiding of direct reports in the advancement of their craft and career progression.

Responsibilities

• Manage Professional Services in accordance with established standards and guidelines.
• Manage Professional Services projects, including workplans, deliverables, and change management; serve as trusted advisor working closely with client counterpart to drive project to completion.
• Monitor Professional Services and /or site implementations to ensure on-time, successful schedules. Provide direction and guidance to staff.
• Maintain personal utilization targets and ensure all direct reports achieve established targets for the given role.
• Act as escalation point for issues with other departments. Acts as an escalation point for client concerns. Escalates issues to upper management as necessary.
• Monitor utilization of process guidelines and project management tools by consultants. Identifies areas requiring improvement or modification and implements corrective action.
• Manage revenue projections, revenue recognition, and billing for assigned sites. Actively participate with the sales organization in closing new business opportunities.
• Regularly follow-up with clients to ensure that our service offerings are meeting their expectations.
• Demonstrate superior client service. Identify areas of poor client service or client dissatisfaction and take action to correct.
• Ensure proper client training materials are developed and readily available.
• Provide on-going development, feedback, coaching and mentoring to direct reports within Professional Services team as well as all junior team members on project work.
• Continuously advance knowledge of healthcare market trends and resultant service requirements.
• Identify and recruit internal/external talents to ensure effective mix of competencies
• Set and communicate team/individual objectives to inspire individuals to achieve high performance
• Allocate work load to fully utilize every employee’s talent
• Implement development plans and coach for individuals to reach their maximum talent
• Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner
• Recognize high performers to maintain motivation and retain key talent
• Create team spirit

Qualifications

Academic and professional qualifications:

• Undergraduate degree in Finance, Accounting, or Economics preferred; or equivalent Business experience
• Advanced Master’s degree from a Top-Tier College or University (such as MBA, MPH or other) is desirable

Experience:

• Extensive team management experience
• 5 - 7 years combined health care consulting or healthcare information technology experience
• 3 – 5 years of experience working at a top tier consulting firm preferred
• Minimum 2+ years of relevant experience in working for a healthcare institution or in a services industry focused on healthcare; an understanding of IT projects, budgeting & other related processes within healthcare delivery environment strongly preferred.
• Advanced analytical experience creating impactful insights
• General knowledge of Allscripts applications or similar decision support and/or budgeting software
• Demonstration of project management skills

Required Skills:

• Strong written, oral, and presentation skills for audience appropriate delivery (i.e. executive, clinician, project team levels)
• Excellent client facing skills with ability to engage with senior & key executives
• Ability to oversee and guide teams to complex, workflow reengineering projects and/or management process projects, including outstanding analytical and communication skills
• Experience in creating and communicating value propositions with sales, clients and delivery teams
• Self-starter and follow-up with clients
• Actively solicit feedback to improve
• Outstanding client relationship skills with ability to become a client’s ‘trusted advisor’
• Consulting knowledge to prepare deliverables and communicate effectively
• Ability to translate client needs into sales opportunities and see deals through to completion
• Excellent management skills for oversight of both processes and people

Travel requirements:

• Frequent travel

Working arrangements

• Monday through Friday or as defined by assignment requirements

All the elements above will be taken into account but strong emphasis will be placed on previous demonstrable experience

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

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