Data Annotation Analyst

Job Description

Chime is the largest and fastest-growing player in the challenger-banking space, providing mobile and online banking technology in the U.S. and facilitating over 5M accounts with no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer access to an award-winning bank account that doesn’t charge hidden fees, can give members early access to their paychecks, and enables them to grow their savings automatically. And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone.

We have one of the most experienced management teams in Fintech and have raised over $800M in funding from DST, General Atlantic, Iconiq, Coatue, Dragoneer, Menlo, Access, Forerunner, and others. If you’re looking to join a fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you.

About This Role

Our chatbot plays a key role in ensuring members get fast and effective assistance from our Member Services team members and you will ensure that members receive responses to their specific questions consistently, at scale. Over a quarter of all contacts to Chime go through the chatbot, so an assurance of consistently successful interactions is an absolute must.

Please note that this role is on contract.

Responsibilities

• Assist in training the machine-learning model which powers our chatbot
• Prepare sampled data from exchanges between members and ChimeBot for use in training ChimeBot by carefully determining what the member was actually saying, according to the latest intent taxonomy
• Periodically determine the F1 score (accuracy) of ChimeBot
• Highlight new questions our members are asking which we have not previously prepared for
• Support deep-dive analytic endeavors by categorizing complex data on an ad-hoc basis
• Share insights with other members of the Chime team to inform our product, marketing, and operational plans

Requirements

• You have a Bachelor’s Degree with a communication, statistics, social science, finance, or other business focus.
• You are able to maintain sharp focus, even with repetitive tasks
• You genuinely care about other people and the quality of service they receive
• You can provide constructive feedback to Product Managers on tooling and processes for more efficient labeling, and improved data quality.
• You are collaborative and have excellent written, verbal and interpersonal communication skills
• You are organized and accountable. You have high attention to detail and are quick to follow up and follow through.
• Able to handle confidential information professionally.

What we offer

• Competitive salary based on experience, with medical and dental benefits.
• Free snacks and drinks, plus weekly catered lunches.
• Flexible vacation policy.
• Monthly happy hours and company events.
• Dog-friendly office.
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank.

We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.