Job Description

Job Description

GDIT is seeking a Project Task Manager who manages and is responsible for the successful completion of all tasks in assigned project.

The Technical Customer Account Manager is a critical member of the VDC CCS team and is the face of GDIT with the customer. The Account Manager will provide transparency to leadership across the program; with the client, with systems integrators, and cloud providers. The Account Manager is expected to work in an agile collaborative environment and taking ownership of all aspects of customer success. The Account Manager is expected to gain customer intimacy and be their advocate within the VDC CCS team. The Account Manager represents the customer during technical, administrative, and operational support of assigned customers.

• Responsible for customer and subcontractor support, coordination, communication, and orchestration.
• Ensure the broader GDIT Cloud team is aware of customer successes and concerns.
• Maintain awareness of both the external and internal competitive landscape, opportunities for expansion, integration, leverage technologies, new industry developments and standards.
• Identify and communicate continuous process and service improvements.
• Identify and communicate process issues and improvements via Jira.
• Communicate and be attuned to the quarterly survey questions and process.
• Manage Customer Ticket Flow (monitor Jira for stale or miss-assigned tickets.
• Manage Communications and avoid unnecessary escalations of issues through proactive management.

Project Management

• Manage the onboarding process for new customers and facilitate the coordination of shared services implementation.
• Train the customer on the engagement model.
• Maintain an accurate customer contact list.
• Proactively identify, mitigate, or rectify delivery issues and challenges.
• Communicate and be attuned to the quarterly survey questions and process.
• Identify Schedule or budget risks or opportunities.
• Maintain active conversations with your customer(s) through regular and consistent engagement, demonstration of your market knowledge and programmatic expertise.
• Timely status reporting of changes in customer status (Schedule, Funding, Award, Risks).
• Identify Schedule or budget risks or opportunities.
• Monitor the implementation delivery status of Technical Systems Integrator; identify challenges to schedule and status and develop plans accordingly.
• Maintenance of Customer Contact and Contract Information .
• Daily Operations Stand up. Listen for Customer Impacts.

Education

• The BA/BS in information technology related field or a combination of technical experience and military service.

Qualifications

• Minimum of 5 years information technology related experience.
• At least 1 year project management experience.
• At least 2 years of customer service experience.
• Must be a US Citizen to be considered for this position.

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.