Systems Support Analyst

Job Description

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Otis Elevator, a United Technologies company, is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2® elevators, energy-saving ReGenTM drives and NCE “green” escalators have helped set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation in 200 different countries. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. Just imagine where we can take you!

The Systems Support Analyst directly supports North American sales operations and elevator product configuration. The Systems Support Analyst’s primary responsibilities will be to provide sales team support in a help desk team role while individually contributing to team objectives. This includes analyzing and interpreting elevator and escalator design rules defined by the Engineering team and determining the appropriate logic to implement in a sales configurator. The Systems Support Analyst will be based at our North American manufacturing facility in Florence, SC.

Candidates must:

• Be willing to answer phone calls from sales team in a help desk capacity and provide friendly and helpful direction toward a solving their problem.
• Demonstrate knowledge of sales order and/or pricing configuration software, including BI report functions (Ex.: Salesforce, etc.).
• Show a history of on-time project delivery.
• Demonstrate a strong ability to apply logic to solve problems.
• Exhibit excellent oral and written communication skills.
• Be a self-starter and be able to work with minimal direction.
• Be able to demonstrate a history of working in cross-functional teams, respecting individual differences, and welcoming diverse thinking.
• Communicate a clear understanding of subject matter and offer informed suggestions to improve processes.
• Demonstrate participation in change management processes.

*Experience/ Qualifications:

• Familiar with project management principles and processes.
• Experienced at working cross-functionally with offshore IT teams.
• Experienced at conducting/participating in user training sessions.
• Able to demonstrate familiarity with CRM, PLM, and ERP systems.
• Able to demonstrate use of continuous improvement tools (Ishikawa, 5 why’s, kaizen, etc.) to improve processes and possess a certification in a continuous improvement program.

*Education / Certifications

The ideal candidate possesses a Bachelor’s degree in Information Technology and/or Business Administration or higher and 1-3 years of related professional experience, or an Associate’s degree in a similar discipline with 4-7 years of related experience.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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