HR Technology Business Analyst

Job Description

Company Description:
Joining Intuitive means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.

Human Resources is the people business of Intuitive Surgical. We attract, manage and engage our talent through advanced programs and global processes to support every employee in understanding how they contribute to our business, how they can develop professionally and how they can maximize their personal potential.

HR Technology Business Analyst:

Do you love technology including HR Systems, troubleshooting, problem solving and ensuring data is accurate? Are you extremely organized and detailed? Do you want to work for a company with truly great culture, and smart but humble people?

Then we have the job for you.

You’ll play a valuable role in our HR Technology team under Digital HR. We value effort, positivity, and collaboration. Every day our team is supporting our HR systems and employees while moving at a lightning pace. We have a highly collaborative team environment where you will be continually learning, doing meaningful work, and adding value to our global organization.
Roles and Responsibilities:

System Maintenance
• Assist in the review, testing and implementation of HR system upgrades or patches.
• Oversee the maintenance, auditing and validation of data within HR systems.
• Maintain HRMS tables and working with other teams as needed to ensure data integrity.

Production Support
• Oversee system questions from ServiceNow ticket queue; Work directly with employees by responding, troubleshooting issues, and ensuring inquiries are resolved in a timely manner.
• Load, manipulate, audit, and report on data and make direct updates to data by building spreadsheets and loading data; Responsible for data integrity and quality assurance of HR data.
• Work effectively with Oracle support on escalations, bug fixes, and minor system enhancements and projects.
• Troubleshoot system related issues such as access.
• Oversee system setup for new users and other system tasks.
• Perform basic configuration in Applicant Tracking System.
• Create and edit reports from multiple systems.

Projects/Process Improvement
• Participate in testing, as required, including creation of test scenarios, performing functional tests, and support of users during testing and defect resolution.
• Document and maintain user procedures, guidelines and workflows.
Training
• Assist in the training of system users and new processes/functionality as needed.
• Provide guidance, best practices, and support to global users regarding day-to-day Oracle functionality, as well as cyclical HR process, such as Performance Management, Merit Planning, etc.

Individual Development
• Maintain awareness of current trends in HR management systems; examine trends in information systems training materials and techniques.
• Through classes, reading, CBTs or other mechanisms, continuously increase both HR knowledge and HRIS application/tool knowledge; may participate in user group meetings/conferences.

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

Skill/Job Requirements:
• Must possess excellent communication (both verbal and written)
• Applies strong attention-to-detail
• Must be a critical thinker and fast learner
• Provides outstanding customer service internally and externally
• Proficient in Microsoft Office, Excel, Power Point and process mapping applications
• Bachelor's Degree in Business, Human Resources, or equivalent from an accredited institution or a minor in Computer Science, Technology or equivalent.
• Oracle HCM Cloud experience is preferred