Technical Support Engineer

Job Description

Technical Support Engineer - Level II
Job Location: Ahmedabad, Gujarat
Experience: 1+ Years

Candidate must be flexible in shift working between 8 AM to 11 PM IST

We are seeking an individual who is a quick learner, can think on their feet and is ready to take on the challenge of working in a dynamic support team based in India.
You will be working closely with the operations/support and development teams.

Key responsibilities
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Liaising with 1st level support team in order to provide operational and functional support of the web applications.
Analyze incoming requests, make initial determinations, and prioritize appropriately within a dynamic workload.
Monitors and tracks all tickets, provides tickets status updates at regular intervals and communicates accordingly
Investigate and troubleshoot application related issues raised by the users/clients.
Effectively communicates procedural and technical issues within product development team for resolution of any product related bugs.
Working towards team contribution to get excellent results
Required skills/experience
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Java Web Application development / support experience
Knowledge of web technologies, JSP, HTML, XML ,CSS, JavaScript
Knowledge or prior work experience on any application server (Apache Tomcat preferred)
Ability to write custom SQL script
Familiar with web application build, deployment & monitoring process
Programming/debugging/troubleshooting skills in Java language
Ability to analyse application and server logs, error interpretation
Proven problem solving ability
Strong organizational, communication skills and detail oriented
BS/MS Degree in Computer Science or similar technical field
Desirable skills
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Experience in a client facing role providing support in a software development firm / environment
Knowledge of different web browser behaviours, understanding of plugin and computer settings that can affect web applications
Knowledge of different OS (Windows, Mac OS, and iOS)

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on thomsonreuters.com .