Contract Field Specialist (Houston, TX)

Job Description

Job Description

The Contract Field Specialist (CFS) assists with monitoring the implementation of a government program with respect to the care and placement of participants in a network of grant funded care provider programs in the Houston, Texas area. Principal Duties and Responsibilities:

• Provide administrative support to local federal field staff, including tracking of cases, scheduling conference calls, taking minutes, data entry of cases, entering updates into agency system, and coordinating with various government agencies as requested.
• Become familiar with, and advise grantee programs on related policies, processes and procedures.
• Conduct monitoring and provide technical assistance to programs.
• Attend program staffings periodically or as requested to observe and monitor team functionality, organization, communications, effectiveness, and adherence to policies and procedures. Provide feedback to the Supervisory federal field staff on observations during staffings and make recommendations on additional training and technical assistance for program team personnel. Immediately report urgent issues, especially those related to the safety and welfare of program participants.
• Review documentation of a random sampling of closed case files from each of a care provider's Case Workers or Clinicians. CFS will review the status of the case by using a checklist during the monitoring period to ensure that all documents contained in the checklist are 1) in the participant’s case file 2) complete/incomplete and, 3) accurate. The CFS will ensure that Case Workers working on or gathering necessary documents are following policies and procedures, and relevant guidance.
• As requested, meet with a random sampling of program participants as part of the site monitoring process using a pre-determined questionnaire.
• Monitor database data entries by program staff for quality, completeness, and timeliness of data. Check and validate daily program census.
• As requested, provide other training and technical assistance to Case Workers. CFS will continually assist Case Workers on applying current policy and will provide guidance on an as needed basis. Management will determine what policies and guidance the CFS can assist Case Worker staff with.
• Reporting: CFS will report findings, including deficiencies, case management and clinical efficiencies encountered during routine onsite monitoring of case files. The CFS may be asked to take part in a corrective action plan, which will be done on a case-by-case basis.
• Tracks specific case types (such as cases with Significant Incident Reports; long length of stay, or other complex cases etc.).
• Additional duties and special projects as assigned.

Additional Requirements:

• This position requires a Public Trust Clearance (or the ability to obtain it).
• This is a remote (telework) position based in Houston, Texas.
• Local travel to program locations and facilities in Houston required, and will be reimbursed per Federal travel regulations. Some long distance travel may be required.
• Flexible work schedule including weekend and weeknight coverage.
• Bilingual fluency in Spanish.

Education

Degree in social work or in a related field is preferred.

Qualifications

3-4 years of relevant experience.

Excellent written and verbal communication skills.

Experience working with immigrant, refugee, and underserved populations is preferred.

Expert in MS Office suite of tools, including MS Excel.

Bilingual fluency in Spanish.

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.