Microsoft Infrastructure Engineer - Professional Services (m/f/d)

Job Description

Job Description Job ID: MOL002562
About Us
Molecular Devices is one of the world's leading providers of high-performance bioanalytical measurement systems, software, and consumables for life science research, pharmaceutical, and biotherapeutic development. Included within a broad product portfolio are platforms for high-throughput screening, genomic and cellular analysis, colony selection, and microplate detection. These leading-edge products enable scientists to improve productivity and effectiveness, ultimately accelerating research and the discovery of new therapeutics. Molecular Devices is committed to the continual development of innovative solutions for life science applications. The company is headquartered in Silicon Valley, California with offices around the globe.
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Description
Job summary:This is newly established function with focus on Europe within Molecular Devices Product Support organization. The position will be located in our Salzburg facility with travel within Europe.This is an enterprise application customer support role, requiring diverse enterprise IT and network infrastructure experience, and which is focused on the installation and maintenance of Molecular Devices’ suite of SoftMax Pro compliance software packages for GxP environments. The successful candidate must be able to provide internal and external support from the first pre-sales scoping, to installation, through ongoing support and maintenance, working closely with customers’ IT departments or partners to understand their specific infrastructure, deployment needs, and capabilities in order to ensure customer success. This role is part of a global team responsible for customer success with deploying SoftMax Pro GxP software at customer sites.Key responsibilities:• Deliver (remote and occasionally on-site) IT infrastructure support, including installation and maintenance, of SoftMax Pro GxP compliance software at customer sites.• Provide technical guidance and play a lead role in managing customer deployments of SoftMax Pro GxP server-client configurations and ensure all system infrastructure requirements are met, beginning with the pre-sales process.• Work closely with the external customer, as well as the internal Sales team, Scientific Technical Support, Scientific Field Applications and Product Development teams throughout the sales and deployment process.• Contribute to the understanding and development of resolutions to issues as well as system enhancements.• Gain an appropriate level of understanding of the customer usage of the application to help manage installation and deployments successfully.• Travel to customers as required. Job Requirements
Qualifications
• B.S. or B.A. degree in computer science, IT, engineering or related field• Relevant working experience in IT infrastructure and customer support• Experience as an enterprise Windows Server Admin, including with diverse Active Directory (AD) domain configurations, enterprise networking, and troubleshooting application issues to identify root causes of failure and their best solutions• Server and desktop virtualization, including Hyper-V and VMWare• Windows OS configuration and setup (active directory, certificates, permission system, user management, file sharing, firewall, antivirus)• Experience with advanced scripting (using PoweShell and Bash)• Experience with SQL database deployment and management• Configuration management and version control• Experience working in regulated research environments a plus• Provide excellent customer service• Excellent interpersonal skills, able to interact successfully at all levels within the business and with the customer• Has a high sense of urgency and works well under pressure• Takes responsibility and can work with a high degree of independence• Excellent written and verbal communication skills• Experience in analyzing complex data and troubleshooting hardware and software issues• Experience with Docker a plus• English language skills are essential. German or any other European language are beneficial.• Valid work permit to work in EUFor more information about the role please contact Evgenia Wittal, Senior Talent Acquisition Partner on + [ Phone number blocked ] . Diversity & InclusionAt Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team. Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.