Solutions Architect

Job Description

Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!

LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.

Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and its consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre’s become a unified experience.

Are you passionate about designing and executing Enterprise level applications and services that drive innovative digital solutions for the world's largest companies? Are you a self­-starter, self­-driven, excel at building innovative solutions to resolve business challenges, and experienced creating large ­scale software solutions in a SaaS environment? If so, then we are looking for you!

LivePerson is currently seeking a Solutions Architect (SA) to join our team. The SA serves as a key role within the Field organization as well with our Enterprise Accounts. This is a strategic role that bridges LivePerson Product team, Field organization and Customers and is a trusted advisor to our key customers who understand their business and best practices, as well to our CS account teams, working toward generating and executing strategic account plans.

What You Will Own

• Lead the technical definition, development and execution of all custom LivePerson integrations, Mobile apps and desktop applications and features.
• Develop solution proposals and design documents that are used in SOWs for work items and manage the execution within agreed parameters.
• Document work that can be productized and added to the LivePerson offerings.
• Lead the technical requirements for clients and own the generation, development and throughput of ideas through the product and R&D and QA lifecycle.
• Develop and maintain relationships within our Tier 1 clients.
• Work with the wider Customer Success team to generate and execute strategic account plans.
• Assist the Sales team by producing mock ups and product enhancements of custom requirements that will help showcase the LivePerson solution.
• Capture and share customer feedback on product enhancements and service offerings.
• Champion your clients cause by leading client facing and internal discussions around the advancement of new innovative product ideas or use cases for our solution.
• To undertake your day to day activities within the spirit of our core values.

What You Need For Success

• 7+ years’ experience in overall IT system architecture, design, development, deployment experience.
• Proven hands-on experience leading, architecting, designing, and implementing large scale, high transaction volume, and high-availability integration projects.
• Demonstrated knowledge of broad enterprise architecture concepts, disciplines, and capabilities
• Extensive experience demonstrating the business value realized from the visionary use of technology.
• Must have a strong business acumen that can articulate technical concepts to an executive audience.
• Must be conversant with common and popular web development technologies and practice, such as: SDK development, HTML(5), JavaScript, .Net (ASP), knowledge of SQL, Ajax, JQuery, CSS, Java
• Must be comfortable with Mobile & Social development: iOS, Android Mobile Application Framework, Facebook, Twitter APIs
• Proven track record of managing technical projects with Enterprise level clients.
• Experience with collaborating with clients software developers.
• Ability to lead the integration of Liveperson’s web technologies with external systems via APIs (IBM, SAP, Avaya, Genesys, VA, Omniture).
• Ability to simultaneously manage multiple client relationships successfully.
• Strong verbal and written communication skills for a largely Enterprise customer facing role.
• Significant experience working as part of a team environment. Each project will require that you work as part of a close knit team of professionals to achieve the desired results.
• Flexibility to work within a fast-paced, industrious environment and able to adapt accordingly.
• Being available and willing to travel to regional client sites.
• Participate in major launches as a cross ­functional stakeholder on all accounts.
• Actively connect with colleagues, cross functional team members and our customers to foster relationships.

We care about you. LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with competitive benefits and paid time-off that enables our family to take the time they need to recharge.

We want you to feel part of our LivePerson family.
Team events, daily snacks and happy hours on occasion will help you settle quickly into your new workplace.

You can read more about LivePerson and Our Principles here - https://www.liveperson.com/company/#guiding-principals

Our company believes equal opportunities for both genders is something that has been overlooked for too long.
To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.

LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.