Senior Operations Manager

Job Description

ABOUT US

StockX is one of the fastest growing e-commerce companies in the world with a rapidly expanding global user base comprised of passionate enthusiasts. StockX enables the buying and selling of high-demand consumer products, including sneakers, streetwear, watches, and handbags using the same methodology as the world’s stock exchanges.StockX launched in February of 2016 and today is valued at over $1billion. We're committed to becoming one of the best technology companies in the world, building an innovative platform that changes e-commerce as we know it.

Join us on the journey!

Position Overview:

The Senior Operations Manager is the leader of the Authentication Centre and a key member of the leadership team responsible for overseeing all aspects of the operation including; order fulfillment, labor management, quality assurance, inventory accuracy, and materials procurement. The Senior Operations Manager will work cross-functionally with the business teams as they develop short- and long-term growth strategies.

What you can expect as Senior Operations Manager:

• Establish team member responsibilities to meet the daily business demands and productivity targets.
• Leading and developing a team.
• Ensure accurate and on-time fulfillment and shipment of all customer orders.
• Supervise and train the operations team to optimise quality and productivity for a high growth environment.
• Proactively identify and lead process improvement initiatives.
• Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes.
• Manage raw materials procurement and inventory levels.
• Support digital asset management for the online product catalog.
• Develop, implement and maintain standard operating procedures.
• Provide reporting on daily, weekly and monthly key performance metrics.
• Maintain accurate inventory through proper inventory management and cycle count procedures.
• Establish and manage an operations budget.
• Deliver balanced scorecard.
• Work cross-functionally with all departments to identify, develop and execute process improvements.

What we are looking for:

• Proven management experience running high volume pick and pack warehouse, manufacturing, production or distribution environment
• The ability to thrive in an ambiguous environment.
• Strong analytical and problem-solving skills.
• Demonstrated experience with effectively delegating and managing time.
• Demonstrated experience with setting and communicating clear expectations and measuring performance results. Experience holding people accountable for achieving goals within expected timelines.
• Develop talent and exported of talent
• Project Management Skills – ability to follow project plans and meet key milestones on time, handling multiple projects at one time
• Excellent Verbal and Written Communication Skills
• Lean / Six Sigma certifications a plus
• Proficient with MS Office Suite & G-Suite

Requirements

• Must live in Eindhoven area
• Fluency in English and Dutch
• Must pass background check
• Must be punctual and available to work during working hours 8am – 6pm minimum Monday to Friday