Program Manager - Pacific West Region - Global Real Estate

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/ .

The firm has offices and operations in more than 60 countries across more than 5500 properties, totaling approximately 75 million square feet.

The Global Real Estate (GRE) team consists of more than 400 employees, executing 13,000 capital projects per year globally totaling nearly $2 billion a year in design, construction and capital investment.

Accountable for overall performance and end-to-end project management of complex and multi-discipline GRE projects. The program manager serves as the single point of contact for the LOB on all project related activity. The role is responsible for ensuring all projects (large and small, planned or unplanned) stay on time, on budget, and ensure the right stakeholders are engaged throughout the process. This position reports to the Regional Real Estate Manager and is responsible for the supervision of (or supporting with the supervision of) the Associate Program Manager(s) for successful project execution.

Primary Functional Roles & Responsibilities:

• Direct report to the Regional Real Estate Manager within the sub-region
• Accountable for shepherding projects through the end-to-end lifecycle, from planning, through execution, monitoring and closing
  • Manage resources, procedures and protocols, budgets and schedules to achieve intended business objectives for real estate projects
  • Continuously review the scope, schedule, cost, safety, and quality of assigned projects
  • Reinforce identified facility standards (i.e., facilities, safety, security, energy efficiency, space, FFE, etc.)
  • Accountable for development of project charters TFAs and CERPs leveraging functional teams for required content
• Act as the single point of contact to LOB for all project-related concerns and communications
• Coordinate project activity and communications with GRE and project stakeholders
  • Interact closely with LOB CFOs and other LOB liaisons (RELs) to understand/develop project expectations and business requirements (space demand)
  • Conduct portfolio analysis to help address or accommodate a project requests and business needs
  • Ensure occupancy / vacancy levels are well understood and actively reported and managed
  • As required, engage and inform GRE functional teams to identify and manage project scope, timeline and milestones, and costs. Examples may include:
    • Client Management – coordinate LOB strategy and sub-regional implications and provide regular communication on sub-regional activity
    • Portfolio management and transactions – ensure the team has the project context to negotiate the best deal for the firm
    • Design and construction – ensure communication with stakeholders is current and aligned to budget to streamline test-fits and efficiently fit-out the space
    • Property management – ensure engagement is made early and operational considerations are met prior to deal execution
    • Tax and incentives – inform the team of activity that may impact headcount adjustments
    • Lease administration – inform the team if there may be an impact to the leased portfolio
    • GRE Data Infrastructure – inform the team, and update Serraview, for headcount and / or space allocation adjustments
    • Finance – ensure the team is aware of project estimates and budget-to-actual impact
  • Establish annual and periodic sub-region reporting need to know and value-added information required to drive intelligent real estate strategy
  • Monitor and manage sub-region efforts to ensure projects stay on schedule, including but not limited to: 1) TFA/CERP approvals 2) project milestones 3) cost center adjustments 4) GREDL floor plan updates
  • Assist in the coordination of all sub-region project data management, analysis, reporting, metrics, and presentation development
  • Prepare standard and ad hoc management reports for senior management and communicate the status of each project to include updates, rag ratings, budget and timeline details at regional governance meetings
  • Drive process improvement, quality and controls
  • Anticipate and resolve issues
• Where volume requires, effectively manage a team of coordinators, ensuring seamless communication, activity coordination, high quality outputs and overall high team performance
• Accountable for ensuring all project work with impacts on seat supply is fed into GRE’s systems of record upon completion of project.
• Excellent communication skills (verbal and written)
• Ability to interact with wide array of internal customers
• Ability to interact with senior management
• Ability to creatively solve tactical issues
• Ability to work against short timelines in a fast paced environment
• Knowledge of real estate, property metrics, and occupancy standards
• Must have excellent organizational, strategic planning, and technical skills
• Strong time management skills with ability to manage multiple projects and deliverables