Network Operations Access Planner

Job Description

What you’ll be doing...

When there are network outages or service issues, you’ll be there to triage the situation, solve the problem or find higher level technical support who can. You will support core systems such as the Global VoIP, TDM and Global SS7 switching networks. Your role providing Tier 1 support and network surveillance will keep things running smoothly and change the way that our customers live, work, and play.

• Monitoring switch and data network elements and responding to network alarms and events.
• Performing initial trouble triage and resolving and/or escalating issues.
• Communicating technical information and issue status to customer service centers, technical support organizations and management teams.
• Generating, managing and updating problem-tracking tickets, flash notifications and escalations.
• Providing timely and accurate network information to management and other groups during network events and major outages.

What we’re looking for...

Being the first one to encounter and solve a problem is enjoyable to you. You’re great at following an established process or procedure to complete tasks. Experience navigating and working well at all levels in a fast-paced, ever-changing network environment. You are dependable and enjoy the flexibility necessary to support the rotational needs of a technical support environment.

You’ll need to have:

• Associate’s degree or two or more years of work experience.
• Three or more years of relevant work experience.
• Willingness to be on call for some weekends and perform shift work on a flexible schedule.

Even better if you have:

• Bachelor's degree.
• Knowledge of telecommunications equipment and technologies like Telephony Switching, Data Communications and Network Routers.
• A professional certification (PMP).
• Advance technical troubleshooting experience
• Advanced knowledge of MS Excel/Access or similar query tool.
• Excellent communication skills and ability to focus on the details.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.