Crisis Management Analyst

Job Description

Posting Description

Aon is looking for a Crisis Management Analyst

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting our Global Emergency Operations Center based in our downtown Chicago office.

Your impact as a Crisis Management Analyst

Our group helps protect Aon’s people, property and information through a robust 24/7/365 global monitoring and incident response operations program. Reporting to the Head of Aon’s Global Emergency Operations Center, the Security Operations Analyst will conduct a variety of complex assignments within his/her area of responsibility, conduct and direct incident responses/emergency preparedness activities and support the in-depth research and analysis in support of the risk and security framework of the organization.

Job Responsibilities:

• Manage global incidents, emergency notification systems, escalation notifications and help coordinate follow-up actions across a dispersed team during emergencies and major business interruptions.
• Participate in 24/7/36 coverage in a follow the sun model to include some nights, weekends and holidays.
• Serve as the communications hub for Global Security Services through the coordination of assistance to colleagues and the business over the phone, e-mail and in person to ensure effective and timely resolution when incidents occur.
• Prepare and contribute to the ongoing effort of providing timely risk assessments and situation reports to various business lines and stakeholders across the enterprise.
• Schedule, lead and organize stakeholder incident management calls as necessary.
• Perform initial incident investigation to be used by the Security Operations Team for event investigation and situation management
• Monitor intelligence activity and supporting intelligence assessments to determine potential risks and threats to the business.
• Initiate incident notification, case tracking/management and follow through to closure.
• Administer and support the delivery of business and employee crisis response and emergency communication activities to include the use of an emergency notification system.
• Assist in the establishment of methodologies to solve analytical problems when raw unfinished data contains information gaps and requires validation.
• Deliver metrics and measurements supporting program evolution and validation.
• Provide support and participate in crisis mitigation and after-action reporting.
• Contribute to the development of the GEOC’s role within the enterprise-wide risk management framework (policy, standards, SOPs, playbooks, escalation protocols, etc.).
• Assist the Regional Operations Manager and Global Head to build partnerships with other internal stakeholders and private/public sector entities responsible for threat related operations, threat monitoring, crisis management and response.

You Bring Knowledge and Expertise

• 3 years of experience in an incident, emergency response, or operations watch officer role.
• Prior analytical experience related to security operations capacity or relevant experience in large, complex environments.
• Excellent written and verbal communication and presentation skills with the ability to communicate effectively through all levels of the organization.
• Self-motivated and independent operator with the ability and maturity to make decisions in the absence of detailed institutions and operate in fast paced and dynamic settings.
• Excellent project management skills and experience and the ability to coordinate several projects and lead contributors simultaneously to execute daily duties with minimal supervision.
• Other duties as assigned.

Professional Education:

• BS/BA preferred but not required; prior military experience a plus.
• Practical experience in a security command/intelligence/emergency operations center environment preferred.

We offer you

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Our Colleague Experience:

From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.

About Aon:

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.

DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.