Fundraising Operations Manager - Yankee Candle

Job Description

The Fundraising Operations Manager directs the short and long-term activities within Fundraising Operations, setting direction for Fundraising Customer Service and Order Processing. Creates, develops, implements and monitors the policies and procedures, operating structure, information flow and systems designed to deliver excellence across all platforms, with a "customer first" philosophy, ensuring that the team meets or exceeds service and quality standards.

• Leads and directs Fundraising teams responsible for order entry, order processing and/or customer service.
• Designs, develops and implements an overall volume management strategy for the business, gaining approval and insight from all stakeholders and levels of internal authority prior to implementation.
• Monitors and evaluates department processes and procedures, implementing measures to improve methods and increase efficiency as needed.
• Develops and implements departmental budget and controls costs, ensuring timely reporting of all expenses and tracking of costs to budget as needed.
• Works with the management team to review schedules and estimates time, cost and labor needed for the completion of jobs, projects and day-to-day operations across all businesses.
• Manages assigned staff. Hires, trains, coaches/develops and manages employees' performance including providing regular feedback (both positive and remedial), discipline as needed, performance appraisals and wage administration. Communicates and enforces company policies and ensures a safe environment.
• Manages inventory of fundraising printed materials, ensuring we have the right quantities of each item.
• Assists Fundraising management team with escalated customer service situations. Approves appropriate level of customer accommodation as needed.
• Reviews, revises and establishes performance and service standards, implementing set standards across all lines of business, ensuring clear understanding within the team and across all stakeholders.
• Partners with logistics and transportation to manage order flow, escalate issues, and troubleshoot problems
• Partners with fundraising merchant team to manage substitutions and backorders, escalate issues, and troubleshoot problems.

• Bachelor's Degree or equivalent experience; 5 - 7 years related experience.
• Proven ability to lead and motivate the team, while driving a positive, problem-solving approach to customer service.
• Excellent oral and written communications skills with the ability to address all levels of the organization.
• Experience sourcing, influencing and managing external vendor.
• Proven analytical skills with proficiency in Microsoft Office (Word, Excel and PowerPoint). Knowledge of Order Management Systems and previous experience managing seasonal volume preferred.

Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate®, Sharpie®, Dymo®, EXPO®, Parker®, Elmer’s®, Coleman®, Marmot®, Oster®, Sunbeam®, FoodSaver®, Mr. Coffee®, Graco®, Baby Jogger®, NUK®, Calphalon®, Rubbermaid®, Contigo®, First Alert®, and Yankee Candle®. For hundreds of millions of consumers, Newell Brands makes life better every day, where they live, learn, work and play. EOE/M/F/Vet/Disabled are encouraged to apply