UI Designer

Job Description

UI Designer (Solution Innovation, APJ) Location: Tokyo, Japanー
*Must be a resident of Japan to apply

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. Our team is passionate about our product and we live for our client. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

We’re looking for a ServiceNow UI / UX Designer to join the APJ (Japan) Solution Innovation Team in the Solution Consulting organization. Our Team drives innovative business solutions with clients by extending and leveraging the Now Platform. We are looking for someone who is dynamic, willing to embrace the unknown, curious about new technologies and how they may be leveraged in solutions for our clients.

You will work alongside Architects, Developers and other Designers within an autonomous delivery squad that is responsible for understanding our clients’ aspirations and challenges. You will be working with our clients to find creative solutions that align with their defined business outcomes and building out solution prototypes that demonstrate the art of the possible on the Now Platform.

The skills and knowledge you already have and will acquire working in this role are invaluable to the ServiceNow ecosystem. We value people who want to be force multipliers, want to change the status quo, are keen to share their insights with clients, partners and colleagues through reusable solutions and engagement with the community.

What you get to do in this role

• Create tailored interfaces that revolutionize workplace collaboration and productivity
• Evangelize and continually improve our human centered design methodology
• Lead, synthesize, generate, and publish customer stories
• Ideate solutions for customers across all service management domains
• Develop enablement materials that drive better outcomes on the Now Platform
• Design UI layouts and UX flows on mobile and desktop
• Participate in all cycles of the design process from research and UX/UI design through QA
• Collaborate on user stories to define development tasks
• Interact with the greater ServiceNow design and UX community as a thought leader
• Perform in concert with architecture and development peers in an agile environment
• Share knowledge with the core product UX/design teams around UX processes and tools
• Become part of a growing company where you can shape the future of our work processes
• Travel up to 25% of the year to on-site customer engagements

What you need to be successful in this role

• A strong passion for collaborating with a cross-functional team to solve complex business problems
• A college degree (or proven experience) in the fields of graphic design, new media, interaction design, HCI design, media design, or related disciplines
• At least 5 years successfully applying user-centered design on products
• Command of design basics: readability, iconography, color, and spatial relationships
• Experience in conceptualization, design strategy (UX), prototyping, and crafting visual UI screens
• Total comfort and ease in a customer-facing role
• Mobile, web application, and responsive web design experience across platforms
• Fluidity in Adobe Photoshop, Adobe Illustrator, Sketch, and other creation tools
• Experience working with enterprise IT software (e.g. ServiceNow, Salesforce, PeopleSoft)
• Experience using HTML and CSS to customize user interfaces
• Knowledge of user research and usability evaluation techniques
• Nice to have: Experience creating custom themes and templates using popular CMS platforms like Wordpress, Django, or Joomla
• Strong written and verbal Japanese & English language skills
• An endless supply of curiosity

What we will need to see before or during your interview

• An inspiring portfolio of web-based and mobile digital application experiences
• Demonstration of any publicly available projects you have built

We provide competitive compensation, generous benefits and a professional atmosphere. This is a collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers, designers and architects in the business

Expected travel: 25%

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.