Customer Support Representative

Job Description

Do you have a passion for helping others? Then Affinity could be the right place for you! Affinity is looking for a dynamic Customer Support Representative to join our growing team. As an Affinity Support Representative you will help our growing user base leverage our product while delivering an amazing support experience. When you are not delighting customers you’ll be focused on creating resources to help our client base be successful in the form of knowledge base content, articles, video snippets, and more. This is a great role for anyone who enjoys being a part of a dynamic team in a fast-paced startup environment.

What will I be doing?

• Provide stellar service for Affinity’s ever growing client base through a variety of channels including chat, email, and screen share
• Become the voice of the customer by documenting feedback and sharing insights with your Product and Engineering teams to improve the user experience
• Troubleshoot reports of product bugs until you have resolved the concern to the satisfaction of the client. Ideally you love asking open ended questions and getting to the root of the matter.
• Produce self help resources including knowledge base content, video snippets, and more
• Ensure clients are successful with our solution and related integrations through effective education

We'd love to hear from you if...

• You are passionate about helping others
• You have excellent communication skills both written and verbal
• You are team oriented and love partnering with others
• You love learning and mastering all nuances of the product
• You flex and adapt to rapid change
• You are an active listener and look at problems from multiple angles
• At least 2 years of experience in a support role
• High school diploma

Bonus points for...

• Relevant experience in a customer service role
• Experience navigating a CRM

About Affinity: Affinity is the first Relationship Intelligence platform that allows you to leverage your extended network to effectively prospect, conduct due diligence and close deals. Using machine learning and natural language processing, we also help you never miss an important opportunity, measure the impact of key people in your network, and access deep insights about your organization's relationships. We're a world class team and have raised $40.5MM led by Advance Venture Partners, 8VC, Sway Ventures, Mass Mutual Ventures, Pear Ventures, Great Oaks Venture Capital & Western Technology Investment. The more diverse our team is, the more we’ll be able to learn from each other, and the better our company and our product will be. Whatever your gender, race, sexual orientation, religion, age, veteran status, favorite Spotify playlist, or social, cultural, and economic background, we can’t wait to welcome you to Affinity! Apply for this job