Customer Service Representative

Job Description

Primary Function of Position:

• Work closely with other teams such as Sales, Finance, or any either team that may be relevant to perform their job.
• Efficiently and accurately, handle customers’ enquiries such as purchase orders, quotations, part requests, and complaints for lost or damaged goods, product returns or exchanges.
• Professionally answer incoming calls and emails, understand the internal and external customers’ needs and their environment to improve satisfaction.

Roles & Responsibilities:

• Responsible for import/export management, such as export control regulations, Customs clearance procedures and HS code clarification with global compliance team.
• Support international trade compliance requirements
• Import/export documentation and processes as required
• Work with Customs brokers and freight forwarders to resolve import/export operational issues.
• Manage international shipping documentation requirements
• Capable to resolve receiving and shipping issues
• Execute cycle count for inventory and reconciliation process
• Ensure timely shipment of all outbound I&A shipments to meet contractual obligations and customer requirements
• Warehouse management, including data input and transaction correctly in SAP.
• Follow all corporate, regulatory, safety policies, and procedures.
• Contribute and reach the targets and goals set by the company
• Provide ad hoc reporting as needed
• Responsible for monthly expense clearance
• Raise ideas for logistic process improvement

Skills, Experience, Education, & Training:

• 3 to 5 years professional experience in similar position
• Fluent in English and local languages
• Good communication skills, both verbal and written
• Trouble shooting and problem solving skills and able to analyse situations in depth with moderate level of complexity.
• Detail oriented
• Time management abilities
• Strong interpersonal skills
• Possess a moderate telephone skill-set and communicate in a professional manner
• Strong knowledge of the MS Office product suite, ERP (SAP is a plus)
• Ability to build long-term professional relationships.