IDS Support Engineer - Dell Secureworks - Bucharest, Romania

Job Description

Secureworks® (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats. Red CloakTM software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat PlatformTM processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in ConcertTM so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. Exponentially Safer.TM www.secureworks.com

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

IDS Support Engineer (MSS Engineering)

Position Summary and Key Responsibilities:

Advisor, IT Security (IDS Support Engineer) provides technical support, documentation, and training to our Counter Threat Operations Center (CTOC) teams. This team member should be well versed in many technologies with a customer first mentality. Security, networking, project management and Linux are critical skills for this team. Our managed platforms include, but are not limited to, technologies from vendors such as Cisco, Sourcefire, FireEye, Lastline, Carbon Black, and Tipping Point. This position is responsible for providing specialized support for industry leading IDS/IPS, advanced malware, and endpoint security platforms including handling platform upgrades, applying signature updates, performing policy tuning, as well as maintenance and troubleshooting. The IDS Support Engineer will support a 24x7x365 CTOC environment and collaborate with members of the Security Analysis, Device Management, Health Monitoring, and client services teams. The IDS Support Engineer is responsible for being the focal point of IDS/IPS, advanced malware, and endpoint security support and mentorship for the CTOC. The IDS Support Engineer is expected to plan, coordinate and implement third party software updates from vendor releases, through a mature validation and deployment process. Finally, the IDS Support Engineer will be the escalation point for issues encountered by the CTOC teams as related to service delivery.

• Experience and a strong skill set with IDS hardware and software platforms, such as Sourcefire (FirePower), Cisco, and TippingPoint, and McAfee.
• Experience with endpoint security products such as Carbon Black Response and Carbon Black Defense.
• Experience with malware detection products such as Lastline and FireEye.
• Thorough understanding of the OSI model is required.
• Strong knowledge of application layer security and architecture is desired.
• Experience with Linux, UNIX, Windows operating systems.
• Understanding of network services, exploits, vulnerabilities and attacks.
• Strong networking expertise and understanding of routing principles and networking fundamentals, well known protocols, command line interfaces.
• Understanding of regular expressions.
• Solid Understanding of Packet Analysis Tools (TCPdump, Wireshark, Ngrep, etc.).
• Keen ability to diagnose and troubleshoot technical issues, excellent problem solving skills.
• Scripting/programming skills a plus.
• Experience using ticketing and CRM systems.
• Excellent organizational and communication skills are required.
• Excellent interpersonal and client service skills are required.
• Dedication to customer service and passion for learning and security.
• Strong attention to detail with the ability to take direction and execute on tasks assigned.
• Work with 3rd party vendors in resolving escalated client issues.
• Work with other teams in ensuring that assigned platforms meet compliance.
• Work on special projects to ensure service delivery.
• Participate in an on-call rotation to provide off-hours emergency support to the CTOC teams.
• Provide training to CTOC analysts.
• Continue education on industry standards including obtaining certifications.

Essential Requirements:

• 4-8 years of relevant experience or equivalent combination of education and work experience.
• Strong decision making skills and a team player, technical background in networking and security technologies.
• University education, degree in Computer Science, Information Systems, or Networking and Security.
• Practical knowledge of network and web attacks such as SQL injection, XSS, and other exploits.
• Network troubleshooting skills.
• Strong analytical capabilities problem solving skills, providing solutions in a systematic and clear manner, easily understood and followed by colleagues.
• Excellent communication skills - written and verbal for both internal and external clients.

Desirable Requirements:

• Knowledge in the management of one or more IDS platforms.
• Deep understanding of HTTP and Internet security technologies.
• Demonstrated experience in fostering collaboration, innovation, creativity and teamwork.
• Ability to drive key initiatives with minimal direction, multi-task and work well under pressure.

Work Environment

Our Bucharest office is vital to Dell Secureworks. It serves as our core Security Centre of Excellence hub for EMEA. Dell Secureworks is 24x7x365 operations environment, and depending client and business needs you will be required to work a rotating shift

Here are more reasons to join our team!

Take a look at what we offer and feel free to reach out to us for more details!

• Development programs and cyber security trainings/ certifications – because we grow together
• Internal Career Progression Plan for top performers - we encourage you to follow internal opportunities
• Regular workshops – we are the largest community of cyber security experts and we enjoy sharing our best practices during our Communities of Practice and to our trainees
• Great location – multiple ways to get to work – subway, tram, even your own car – also your lunch just around the corner - you can find us at AFI Park 4-5 and Campus 6
• Work from home policy – your time matters
• Relaxation Area – because a good gaming break never hurt nobody
• Weekly professional massage sessions and even our own massage chairs
• Medical and Dental subscription – flexible package and you can include your family members
• Life Insurance
• Weekly fresh fruits – vitamins are important for your health
• Annual Performance Bonus
• Internal Employee Rewarding System/ Tool – we value working as a team and we recognize each other’s efforts
• Meal tickets

Why work with us?

Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.

LIPRIORITY